Sr. Manager, Trial Experience (SaaS)

Location: USA (Remote); working hours are Saturday-Wednesday, 8:00am-4:00pm CST.

Salary: $90,000-$115,000 annually.

Company

hirify.global provides an AI-powered, cloud-based SaaS platform for agencies, entrepreneurs, and SMBs to manage marketing, sales, conversations, automation, and business growth.

What you will do

• Lead, coach, develop, and hold Trial Experience Managers and their teams accountable for customer satisfaction, growth KPIs, and operational results.
• Plan staffing, resource allocation, goals, sales targets, and short- and long-term trial-to-paid strategies with the Director of Trial Experience.
• Analyze team and growth metrics, use data to guide decisions, and identify process improvements that increase efficiency, productivity, and engagement.
• Manage complex projects and cross-functional workflows while building effective relationships across internal departments.
• Handle high-severity customer and team escalations, performance conversations, conflict management, warnings, and corrective action plans.
• Identify and implement automation and AI-driven solutions, standardized processes, and scalable operating practices to improve the trial experience.

Requirements

• 5+ years of experience with staffing or hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers.
• 10+ years of progressive experience leading fast-paced, results-driven, customer-facing teams in a SaaS or product-led growth startup environment is preferred.
• Bachelor’s degree or equivalent SaaS experience is strongly preferred.
• Strong people-management, mentoring, coaching, leadership, collaboration, time-management, prioritization, and accountability skills.
• Strong technical aptitude and the ability to learn and apply new technologies to help users succeed with HighLevel software.
• Strong experience with data and analytics tools for problem solving, impact measurement, project development, and customer and team success.
• Ability to influence cross-functional teams, build relationships with senior leadership, teams, and customers, and communicate effectively in writing and verbally.
• Experience with or ability to learn various CRM systems, plus working knowledge of social media management, social media advertising, website and funnel building, and SEO.
• Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media applications.

Culture & Benefits

• Remote-first work environment with a global organization operating across multiple countries.
• Culture focused on customer obsession, ownership, integrity, innovation, learning, and measurable results.
• Emphasis on professional development, coaching, recognition, collaboration, and building high-performing teams.
• Full-time employee position with exempt status.
• Equal opportunity employment and reasonable accommodations for individuals with disabilities.