Director of IT & Infrastructure (AI)

Location: New York City

Company

Via develops technology platforms that transform public transportation systems into smart, data-driven digital networks.

What you will do

• Lead the global IT team, define ownership and service expectations, and translate business priorities into an actionable IT roadmap.
• Own employee IT support across offices, remote teams, and operational sites, including Freshservice administration, service catalogs, approvals, inventory, knowledge management, and automated workflows.
• Manage identity and access through Okta, SSO, application provisioning, and employee onboarding, transfers, and offboarding.
• Oversee corporate networks, Wi-Fi, internet connectivity, remote access, DNS, domains, certificates, and IT-managed infrastructure using Cisco Meraki, Cloudflare, AWS, and GCP.
• Deliver IT and facility readiness for new transit service launches, including telecommunications providers, infrastructure contractors, onsite installations, security cameras, and physical access control.
• Manage endpoint and asset lifecycles, enterprise applications, integrations, automation, AI agents, AI tool adoption, budgets, suppliers, security controls, recovery procedures, documentation, and backups.

Requirements

• 10+ years of experience in corporate IT or infrastructure, including 4+ years managing teams.
• Hands-on leadership experience spanning team coaching, deployment planning, integration troubleshooting, and vendor escalations.
• Experience with identity and access management, SaaS administration, endpoint management, networking, and IT service delivery.
• Experience or familiarity with Okta, Google Workspace, Cisco Meraki, Freshservice, or comparable platforms.
• Experience delivering infrastructure for new offices or operational sites and coordinating connectivity providers, contractors, and installation schedules.
• Experience improving processes through APIs, integrations, and automation, including practical AI applications for internal support or employee workflows.
• Experience managing budgets, negotiating with suppliers, and optimizing software and hardware spending.
• Clear communication and collaboration across Operations, Engineering, Information Security, People, Finance, and other business teams.
• Ability to manage competing priorities, follow problems through resolution, and build preventive processes.

Culture & Benefits

• Work spans offices, remote teams, and operational sites.
• Operate in a fast-moving environment balancing entrepreneurial problem-solving with pragmatic execution.
• Collaborate across Operations, Engineering, Information Security, People, Finance, Procurement, Legal, and business teams.