Technical Account Manager - EMESA South (API/AI)

Location: Hybrid, based in London or Paris; willingness to travel to customer sites one to two times per month

Company

Provides a platform for API management, event streaming, and AI agent security for enterprise customers.

What you will do

• Guide new enterprise customers from signature to production in under six months through architecture guidance, best practices, and use-case design.
• Manage a tiered portfolio of enterprise accounts, prioritising work and routing engagements to the appropriate teams.
• Deliver QBRs, release briefings, technical roadmaps, and value-realisation plans against customer ROI targets.
• Identify expansion and usage signals, support retention, and communicate opportunities to account teams.
• Represent customer needs to Product and Engineering through structured feature requests.
• Contribute demos, reusable assets, architecture designs, enablement content, and values-led customer interactions.

Requirements

• Customer-facing technical experience at a SaaS or infrastructure vendor in a TAM, post-sales Solution Architect, Solution Engineer, or Professional Services role, with an understanding of value realisation, retention, and expansion.
• Proven experience managing a portfolio of enterprise accounts and prioritising competing demands.
• Hands-on implementation experience with APIs, integration, and cloud-native platforms using Docker and/or Kubernetes.
• Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO.
• Exceptional ability to communicate clearly with engineers and executives and build trusted advisory relationships.
• Ability to scope and hold an engagement boundary, escalate effectively, and travel to customer sites one to two times per month.

Nice to have

• Kafka or event-streaming experience.
• Exposure to LLM Gateways, MCP, A2A, or agent identity and authorisation patterns.
• Scripting or development experience with Java or Python.
• Startup or scale-up experience.
• Additional European languages.
• Experience with APIs, cloud-native platforms, AI-enabled systems, or open source.

Culture & Benefits

• Hybrid work culture with hubs across regions, quarterly team events, and an annual offsite.
• Competitive medical coverage and pension or 401k program options.
• Stock options, 25 days of holiday plus in-country national holidays, and three mental health days.
• Wellness allowance, birthday day off, and professional development budget.
• Collaborative culture focused on quality, clarity, impact, ownership, openness, and continuous improvement.