Director Marketing, Communications and Content (AI/CX)

Location: Remote; US-based preferred

Base salary: $185,000–$225,000 in the West/Northeast, $150,000–$185,000 in the Mountain West/Midwest, and $145,000–$175,000 in the South/Southeast. Additional performance-based incentives and benefits are available.

Company

hirify.global is an AI-native customer experience platform that combines customer support, workforce management, quality, knowledge, and specialized AI agents in one connected system.

What you will do

• Own hirify.global’s narrative, messaging, thought leadership, and end-to-end communications strategy.
• Commission and produce original research, including AI and customer experience trends reports and data-led stories.
• Develop proactive earned-media strategy, build relationships with technology, business, CX, and vertical press, and manage press releases, awards, speaker placements, briefings, media training, and follow-ups.
• Manage the PR agency and regional partners by setting briefs, KPIs, performance expectations, reviews, and consistent messaging.
• Create competitive campaigns, industry content for retail, e-commerce, financial services, and travel, plus customer case studies, video testimonials, and press-ready proof.
• Own content for webinars and events, LinkedIn and social strategy, live amplification, and repurposing content into posts, clips, emails, and sales assets.

Requirements

• 8+ years of experience in communications, content marketing, or editorial roles at B2B technology companies, including hands-on pitching, placing, and producing stories.
• A portfolio of thought leadership, research reports, campaign content, case studies, and earned coverage.
• Established media relationships in technology, AI, or customer experience press.
• Experience managing a PR agency with clear KPIs.
• Genuine AI fluency, including daily use of AI tools and the ability to demonstrate a system for increasing output without sacrificing quality.
• Strong editorial instincts and excellent writing and editing skills, with the ability to translate complex topics into accessible, engaging stories.
• A track record of connecting communications and content to pipeline outcomes and explaining what worked and why.

Culture & Benefits

• Remote work with US-based candidates preferred.
• AI-first environment focused on empathy, growth, trust, ownership, humility, and accountability.
• Health coverage, retirement benefits, paid time off, and other company-sponsored programs.
• Performance-based incentives.
• Equal-opportunity, inclusive workplace with accommodations available during the application and interview process.