Senior Director, Developer Relations

Location: Remote, based in the USA; approximately 30% travel anticipated. This role is open to candidates outside California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

Salary: $275,840–$344,800 for Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, and Washington D.C.; $292,080–$365,100 for New York, New Jersey, Washington State, and California outside the San Francisco Bay Area; $324,480–$405,600 for the San Francisco Bay Area, California. The role may also include equity and a corporate bonus plan.

Company

Twilio provides communications solutions used by businesses and developers to create personalized customer experiences.

What you will do

• Lead the global Developer Relations organization and set the long-term developer marketing narrative in partnership with Product, Marketing, and Go-To-Market teams.
• Serve as a senior figurehead and speaker for developer communities online and offline.
• Recruit, mentor, and scale a global organization of Developer Evangelists, Advocates, and community specialists.
• Guide the global Startups Program, strategic partnerships, and early-stage developer initiatives.
• Oversee technical content across video, newsletters, and YouTube, while partnering with PR, creators, influencers, and external partners.
• Develop community, forums, User-Generated Content, ambassador, event, and ecosystem strategies; manage sensitive community situations and use community insights to inform the product roadmap.

Requirements

• 7+ years of leadership experience managing developer relations, technical evangelism, or community advocacy programs, plus 10+ years of total experience in this technical field.
• Demonstrated experience building, training, and scaling global technical teams supporting local and global stakeholders.
• Deep technical baseline and understanding of software developer personas and workflows, such as former full-time development or hands-on software development experience.
• Strong data-driven execution skills and understanding of marketing motions and user growth metrics.
• Excellent communication skills and ability to influence and build trusted relationships with C-level executives, journalists, bloggers, and industry analysts.

Nice to have

• Experience leading Developer Relations for a bottom-up, Product-Led Growth self-service Go-To-Market motion.
• Experience contributing to or directing prominent open-source software communities or public engineering forums.
• Established professional network across technical communities, platform ecosystems, and developer networks.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
• Benefits vary by location and may include health insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
• Opportunities to build relationships with developers, customers, and colleagues through travel and community engagement.
• Equity and corporate bonus plan eligibility may apply.

Hiring process

• Twilio uses Artificial Intelligence to support hiring efficiency, while hiring decisions are made by Twilio employees.
• Formal interviews are part of the process; interviews are not conducted exclusively through text-based messaging apps.