Content Designer (Knowledge Management)

Location: Hybrid, contractually aligned to offices in Milton Keynes, Manchester and Nottingham; approximately quarterly office attendance is expected when required by business needs.

Salary: £38,784–£46,049 per year.

Company

hirify.global is a UK university focused on flexible part-time higher education, widening access to learning and research excellence.

What you will do

• Create and improve online and offline resources for frontline staff delivering Information, Advice and Guidance services to enquirers and students.
• Optimise Knowledge Management Systems information architecture, content lifecycle processes and overall content quality.
• Conduct periodic content audits, analyse findings and recommend improvements.
• Analyse front-end and back-end user needs and improve the effectiveness and efficiency of KMS usage.
• Design analytics and user-support tools, including reports, diagnostic wizards, decision trees, digital workspaces and user interfaces.
• Produce training materials, contribute to the Digital Governance Framework and support management of people, projects and related activities.

Requirements

• Experience structuring and writing accessible online materials for different audiences using a range of techniques.
• Demonstrable experience in content design, with good knowledge and understanding of content design principles.
• Advanced use of standard office software, including Microsoft Excel functions and formulae; ability to compile, analyse and evaluate data and report findings logically and professionally.
• Ability to anticipate problems, evaluate solutions, make decisions and manage issues confidently and calmly under pressure, taking work through to completion with minimal supervision.
• Strong time management, organisation and planning skills within multidisciplinary teams, including teamwork, negotiation and influencing.
• Ability to develop and maintain effective relationships with multiple internal and external stakeholders.
• Effective verbal and written communication skills.
• Commitment to personal and professional development, including mandatory and role-specific training.
• Management experience and ability to work consistently with equality legislation and University policies.

Culture & Benefits

• Flexible working arrangements, including job share, part-time work and compressed hours by discussion.
• Hybrid working with home and office work.
• Benefits and policies supporting work-life balance.
• Opportunities for continuous professional development and training.

Hiring process

• Submit a CV and a supporting statement of up to 1,000 words addressing interest in the role and the essential criteria.
• Interviews are expected to take place online via Microsoft Teams during the week commencing 23 November 2026.
• Applications may be reviewed continuously and the vacancy may close early after at least one week of advertising.