Consultant, Learning & Development Client Services (AI)

Location: Pasay, Philippines - Manila; hybrid position, with office attendance expectations confirmed by the hiring manager.

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Partner with Client Services leaders and stakeholders to assess workforce capability needs, identify performance improvement opportunities, and translate business priorities into development strategies.
• Lead capability initiatives from discovery through implementation, coordinating stakeholders, subject matter experts, and cross-functional partners.
• Design skills frameworks, proficiency models, capability assessments, learning journeys, adoption programs, performance support resources, and enablement solutions.
• Design and implement AI enablement solutions and evaluate emerging technologies that improve employee effectiveness and workforce readiness.
• Define success measures, analyze workforce data and performance indicators, and continuously improve capability solutions.
• Advise business leaders and partner with Process Excellence, Knowledge Management, Change Readiness, Talent Management & Development, hirify.global University, Technology, BI&A, and Client Services teams.

Requirements

• At least 5 years of relevant work experience with a Bachelor's Degree, 2 years with an Advanced Degree such as a Master's, MBA, JD, or MD, or 0 years with a PhD.
• Experience in Learning & Development, Workforce Development, Organizational Development, Performance Improvement, Talent Development, or a related field.
• Experience supporting learning, workforce capability, performance improvement, or enablement initiatives from discovery through implementation.
• Experience consulting with business stakeholders to assess needs and translate business objectives into workforce capability and development solutions.
• Experience designing, developing, and implementing learning programs, workforce development initiatives, or performance improvement solutions.
• Experience applying performance consulting, human-centered design, adult learning, and behavior change methodologies.
• Strong stakeholder management, facilitation, communication, analytical, problem-solving, and solution design skills.
• Ability to manage multiple priorities and collaborate across cross-functional, global teams.

Nice to have

• Experience developing skills frameworks, proficiency models, capability assessments, or workforce capability development strategies.
• Experience supporting organizational transformation, workforce readiness, change adoption, or large-scale business initiatives.
• Experience leveraging AI technologies, digital learning tools, or emerging technologies to enhance employee development and effectiveness.
• Experience defining success metrics and using data to evaluate workforce capability growth, adoption, and business impact.
• Experience working in a complex, global, matrixed environment and influencing stakeholders across multiple functions.

Culture & Benefits

• Work in a purpose-driven global payments technology organization.
• Collaborate with global, cross-functional teams across learning, technology, change, talent, and client services functions.
• Hybrid work arrangement with office attendance determined by the hiring manager.
• Equal employment opportunity is provided regardless of protected characteristics, in accordance with applicable law.