Creative Project Manager (Ecommerce)

Location: Manchester, UK; on-site role

Company

THG is a global ecommerce group operating beauty and sports nutrition businesses, including LOOKFANTASTIC, with a portfolio of owned and third-party beauty brands.

What you will do

• Manage creative projects from briefing through final delivery, including timelines, milestones, critical paths, actions, dependencies, feedback and approvals.
• Maintain visibility of workload across Creative, Content, Artwork and Edit, support work allocation, and identify capacity pressures.
• Coordinate with Marketing, Trade, Social, Retail Media, Production and wider teams as the central point of contact for project status and delivery.
• Own and improve creative trackers, project-management tools, documentation and operational workflows.
• Maintain forward planning for campaigns, BAU and seasonal delivery periods, highlighting clashes, risks and priorities.
• Identify blockers and recurring inefficiencies, recommend improvements, and support Creative status and resource meetings.

Requirements

• Experience in creative project management, traffic management or creative operations.
• Experience managing integrated creative projects and multiple deliverables.
• Strong understanding of creative workflows and approval processes.
• Excellent organisational and stakeholder-management skills.
• Experience using project-management platforms such as Monday.com, Workfront or similar.
• Confidence managing timelines, priorities and competing deadlines.
• Ability to manage multiple complex projects, communicate confidently across creative and commercial teams, challenge unrealistic timelines or incomplete briefs, and remain calm in a fast-paced environment.

Nice to have

• Experience in beauty, fashion, retail or ecommerce.
• Experience working within an in-house Creative team or agency.
• Understanding of creative production, content, artwork and post-production workflows.
• Experience with resource and capacity planning.
• Experience improving or implementing creative processes.

Culture & Benefits

• Central role in an ambitious in-house Creative team working across campaigns, content, social, BAU and brand-building activity.
• Bespoke development programmes and continued upskilling through an industry training partnership.
• 25 days of annual leave plus bank holidays, birthday leave, enhanced maternity and paternity pay, compassionate leave, buy-back leave and volunteer leave.
• In-house GP appointments, a 24/7 Bupa Employee Assistance Programme, an on-site gym, and on-site physiotherapy.
• Salary-sacrifice technology discounts, a subsidised bus pass from Manchester City Centre, staff discounts on THG brands and an on-site staff shop.
• Disability Confident and diverse, inclusive workplace.

Hiring process

• Applications are generally reviewed within 14 days.
• Reasonable adjustments are available during the recruitment process upon request.