Senior Manager, Supplier MDM Operations (AI)

Location: San Francisco, CA, United States. Hybrid work model with three days per week in the office, Monday–Wednesday. Recruiting will confirm relocation and travel requirements.

Salary: $216K–$240K base pay, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose artificial intelligence products.

What you will do

• Own supplier onboarding and maintenance covering identity, legal entities, sites, tax documentation, authorized contacts, payment methods, and banking information.
• Set operating and capacity plans, service standards, priorities, coverage, ownership, and backup assignments.
• Operate sensitive-change controls, including identity and authority verification, evidence documentation, qualified review, backup coverage, and segregation of duties.
• Lead and develop the operating team and eligible service partners through goals, coaching, performance management, cross-training, quality review, and surge-capacity planning.
• Resolve complex supplier-data and synchronization failures with Accounts Payable, Procurement Operations, Tax, Treasury, Security, and Finance Systems, and direct supplier-data remediation across hierarchies, entities, sites, duplicates, holds, and activation status.
• Own operational scorecards and improvement programs, including AI and automation for validation, duplicate detection, queue monitoring, and evidence preparation with defined quality thresholds, access boundaries, human approvals, monitoring, and fallback procedures.

Requirements

• Substantial experience in supplier master data, procure-to-pay, or finance operations, including independently leading a complex operation and developing people or managing service delivery at scale.
• Deep knowledge of supplier identity, legal entities, sites, tax data, and payment data across purchasing and payment systems.
• Experience owning operating controls in an audited environment, including segregation of duties, independent verification, evidence quality, and remediation of control gaps.
• Ability to make decisions under ambiguity and time pressure, translate business needs into practical options, and resolve cross-functional escalations with clear accountability.
• Deep experience with ERP and procurement workflows and tracing data across systems.
• Experience building capacity plans and service measures, coaching teams through performance issues, and improving throughput, quality, backlog, and resilience.
• Practical AI fluency and experience improving workflows with automation, including measurable benefits and authorized human ownership of sensitive decisions.
• Ability to influence senior stakeholders and build trust across Procurement, Accounts Payable, Tax, Treasury, Security, and technology teams.

Nice to have

• Experience with Oracle and Zip.

Culture & Benefits

• Hybrid work with a regular three-day office schedule.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Health and dependent-care flexible spending accounts, commuter benefits, a 401(k) plan with employer match, and paid parental, medical, caregiver, sick, and safe leave.
• Flexible paid time off for exempt employees, up to 15 days annually for non-exempt employees, 13 or more paid company holidays, and paid office closures.
• Mental health and wellness support, life and disability coverage, an annual learning and development stipend, office meals, and eligible meal-delivery credits.
• Relocation support for eligible employees and additional benefits such as charitable donation matching and wellness stipends.

Hiring process

• Recruiting will confirm relocation and travel requirements.
• More detailed benefits information is provided during the hiring process.