GoHighLevel Specialist — Automation & Customer Support (Gym Business) — Philippines

Location: Remote — Philippines; candidates must be based in the Philippines and able to work US Eastern Time (EST) business hours.

Company

hirify.global places AI-fluent virtual assistants with growing businesses and builds the automation systems they operate.

What you will do

• Build and maintain GoHighLevel lead nurture workflows for speed-to-lead messaging, trial and intro-session booking, and follow-up.
• Automate member journeys, including reminders, no-show follow-up, onboarding, milestone check-ins, retention, reactivation, failed-payment, and win-back campaigns.
• Manage GHL pipelines, calendars, forms, surveys, landing pages, funnels, custom fields, tags, email campaigns, SMS campaigns, review requests, and referral campaigns.
• Integrate GHL with gym management software, payment tools, and Facebook/Instagram lead sources using native integrations, Zapier, Make, n8n, or webhooks.
• Provide first-line support to the gym owner and front-desk/sales staff, respond to member and lead inquiries, troubleshoot platform and deliverability issues, and train staff through walkthroughs and recorded videos.
• Build reporting dashboards, write SOPs, audit workflows, identify recurring issues, and use AI tools to improve campaign copy, troubleshooting, and documentation.

Requirements

• 2+ years of hands-on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses.
• 1+ year of customer or technical support experience through tickets, live chat, calls, or client success.
• Working knowledge of Zapier, Make, n8n, or webhooks for connecting GHL with other tools.
• Active use of Claude, ChatGPT, and Gemini to build, write, and troubleshoot faster; specific tools and use cases are confirmed during screening.
• Ability to work US Eastern Time business hours from the Philippines.
• Exceptional written and spoken English that is clear, friendly, and concise with owners, staff, and members; assessed during screening.
• Understanding of email and SMS deliverability, including A2P 10DLC registration.
• Reliable high-speed internet and a dedicated workspace.
• Ability to explain workflows clearly to busy, non-technical owners and staff, document work as it is completed, and proactively identify broken or missing systems.

Nice to have

• Experience with gyms, fitness studios, or other membership-based businesses.
• Experience with Mindbody, ABC Glofox, PushPress, Zen Planner, or similar gym management software.
• GHL Admin certification.
• Familiarity with GHL Conversation AI or AI Employee features.
• Experience running Facebook/Instagram lead-generation campaigns into GHL.

Culture & Benefits

• Full-time position with a 40-hour work week.
• Owner-led, fast-moving fitness-business environment.
• Clear ownership, proactive communication, and continuous improvement over perfection.
• Fully remote work for candidates based in the Philippines.

Hiring process

• English communication, AI-tool usage, and relevant use cases are assessed during screening.
• Billing, platform-level bugs, and out-of-scope requests are escalated to the gym owner with a clear summary.