Implementation Engineer (ERP Integrations)

Location: Remote; available locations listed as New York, Bogota, Cali, Joinville, Porto Alegre, and Sao Paulo

Company

hirify.global builds software for wholesale distributors, using automation and AI to streamline orders, purchasing, accounts payable, and other business workflows. The company is profitable, rapidly growing, and distributed across North and South America.

What you will do

• Implement integrations between hirify.global and ERP or integration partners, including Eclipse, P21, Infor, SAP, and Acumatica, using templates and API credentials.
• Configure endpoints, collect access details, test APIs, and validate end-to-end data flows.
• Join pre-sale discovery calls, assess integration feasibility, and answer ERP-specific technical questions.
• Lead technical integration work during customer onboarding, go-live calls, and post-sale implementation.
• Troubleshoot integration issues and escalate them to the Lead Support Engineer or Engineering when needed.
• Document integration steps, ERP-specific details, best practices, and provide occasional Zendesk support while collaborating with Customer Success, Support, Product, and Engineering.

Requirements

• Typically 2–4 years of experience in technical implementation, technical account management, integrations, or customer engineering at a SaaS company.
• Experience working directly with customers on implementations and integration troubleshooting.
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
• Experience with ERPs, or a strong desire to learn systems such as Eclipse, P21, and Infor in depth.
• Strong communication skills and the ability to explain technical concepts clearly to technical and non-technical users.
• Excellent organization and project management abilities.
• Comfort working in a fast-moving, fully remote environment with high ownership.
• English proficiency required.

Nice to have

• Spanish or Portuguese.

Culture & Benefits

• Remote-first and flexible work environment distributed across North and South America.
• High-ownership culture focused on transparency, continuous improvement, and meaningful impact.
• Strong emphasis on hiring, professional development, and building products that solve operational problems for wholesale distributors.
• Collaborative environment with direct communication and cross-functional work across Customer Success, Support, Product, and Engineering.
• Equal opportunity employment policy.