Sr. Product Manager – Dispute Management, Data Integrations & AI

Location: US - Foster City, CA, with another listed location in Bellevue, WA; hybrid work with at least 3 days in the office. Travel required 5–10% of the time.

Salary: $141,100–$251,100 USD per year, potentially including sales incentive payments; bonus and equity may also apply.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Define and build an acquirer-focused dispute management proposition from concept and validation through MVP, launch, commercialization, and scale.
• Research acquirer, merchant, dispute operations, and ecosystem needs and convert customer problems into product propositions, requirements, roadmaps, and success metrics.
• Develop go-to-market strategies, positioning, customer narratives, demos, sales enablement materials, and commercialization plans.
• Conduct competitive and market analysis across dispute management, chargebacks, acquiring, merchant services, and payments technology.
• Define data and integration requirements, including ingestion, normalization, mapping, matching, validation, monitoring, exception handling, APIs, webhooks, batch/file integrations, and event-driven architectures.
• Identify and evaluate AI applications such as intelligent data mapping, automated onboarding, anomaly detection, workflow automation, and decision support while aligning Product, Engineering, Data Science, Business, Sales, Operations, and regional teams.

Requirements

• 8+ years of relevant work experience with a Bachelor’s Degree, or 5+ years with an advanced degree, or 2 years with a PhD.
• Experience building new products or major capabilities from 0→1, ideally in complex B2B or enterprise environments.
• Experience partnering with business, sales, or commercialization teams to bring products to market.
• Strong customer discovery, market analysis, competitive analysis, product strategy, analytical, problem-solving, written, verbal, and presentation skills.
• Ability to translate customer and business problems into scalable product propositions, technical requirements, data requirements, roadmaps, and measurable outcomes.
• Strong understanding of enterprise data integrations, APIs, data pipelines, integration architectures, data structures, dependencies, system constraints, and architectural trade-offs.
• Familiarity with REST APIs, webhooks, batch/file integrations, event-driven systems, streaming, or similar integration patterns.
• Ability to work credibly with engineers and architects, influence without authority, navigate ambiguity, and communicate with technical and non-technical audiences.

Nice to have

• 9+ years of relevant work experience with a Bachelor’s Degree, or 4+ years with an advanced degree.
• Experience in payments, fintech, acquiring, merchant services, chargebacks, or dispute management.
• Experience building products for acquirers, processors, merchants, or financial institutions and understanding their relationships with issuers, payment networks, and PSPs.
• Experience with third-party integrations at scale across processors, PSPs, marketplaces, SaaS platforms, or financial institutions.
• Experience commercializing enterprise B2B products across multiple customers or markets.
• Experience applying AI/ML, AI-augmented capabilities, or AI-assisted prototyping and development tools to enterprise products.

Culture & Benefits

• Office-based hybrid environment with at least 3 office days per week; exact expectations are confirmed by the Hiring Manager.
• Medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness program may be available.
• Bonus, equity, and potential sales incentive payments may apply.
• Work hours vary according to department needs.