Site Technology Lead (IT Support)

Location: On-site at Punto Polanco, Mexico; the role is also based at Tecnoparque, Azcapotzalco.

Company

hirify.global is a global leader in flavors, fragrances, food ingredients, and health and biosciences, delivering sustainable innovations for everyday products.

What you will do

• Provide hands-on IT support for infrastructure, applications, incidents, service requests, and approved changes in accordance with the IT Service Catalog.
• Act as the primary local IT contact and partner with Global Service Desk, Desktop Support Services, Remote Desktop Support, and regional IT teams to resolve technical issues.
• Support global, regional, and local IT projects, including technology pilots, deployments, upgrades, and rollouts.
• Monitor workstation compliance and manage the lifecycle of end-user hardware and software, including procurement, deployment, maintenance, and retirement.
• Support site IT activities including audits, budgets, vendors, contracts, assets, and operational initiatives.
• Provide remote or occasional travel support to additional office locations and identify improvements to service delivery and workplace technology.

Requirements

• Experience supporting IT service delivery and end-user technology environments.
• Understanding of IT support processes and service management frameworks such as ITIL.
• Experience supporting workstations, laptops, tablets, smartphones, wireless networks, and LAN environments.
• Strong customer-service orientation and the ability to respond effectively to user needs and technical issues.
• Excellent troubleshooting, problem-solving, organizational, verbal, and written communication skills.
• Strong verbal and written English communication skills.
• Ability to work effectively with global teams and stakeholders across dhirify.globalerent functions and locations.
• Strong teamwork and interpersonal skills, with the ability to build positive relationships with end users and colleagues.

Nice to have

• Experience supporting enterprise environments using Microsoft 365, VPN connectivity, Active Directory, and collaboration tools.
• Knowledge of SAP or other business-critical enterprise applications.
• Experience supporting iOS and Android mobile devices.
• Familiarity with server technologies and enterprise networking environments.
• Experience participating in global IT infrastructure projects, system upgrades, or technology rollouts.
• Experience in a manufacturing, laboratory, or corporate multinational environment.

Culture & Benefits

• Opportunity to support a diverse and global user community.
• Exposure to global IT initiatives, projects, and technology deployments.
• Collaborative environment with cross-functional partnerships.
• Opportunities for continuous learning and professional growth.
• Direct impact on employee productivity and technology adoption.
• Inclusive workplace where innovation, teamwork, and service excellence are valued.