Total Rewards Analyst

Location: Raleigh, North Carolina, United States

Salary: USD 102,000–143,000 per year

Company

hirify.global provides software products and services for managing digital experiences and product adoption.

What you will do

• Administer benefits operations, including life event changes, employee inquiries, vendor updates, payroll deductions, and annual open enrollment materials.
• Manage leave administration from intake through return, maintain status tracking, and provide timely updates to Payroll and the sales organization.
• Audit benefits and compensation data, resolve eligibility file errors with providers, reconcile invoices, and document corrective actions.
• Complete required benefits reporting and filing activities, including audits, Form 5500 filings, and nondiscrimination testing.
• Triage escalated employee and manager inquiries through Kinfolk, an AI-based HR ticketing and workflow system, and maintain knowledge bases, guides, and process documentation in Confluence and Google Drive.
• Apply AI to drafting, anomaly detection, reporting, and documentation upkeep while partnering with Payroll, Finance, the People Team, and external vendors.

Requirements

• At least 5 years of experience in benefits administration, leave administration, HR operations, or total rewards, or equivalent experience, with demonstrated ownership of outcomes.
• Experience owning processes from intake through accurate completion, working independently with review at key milestones.
• Working knowledge of health, dental, vision, FSA, HSA, 401(k), and COBRA benefits, plus leave and accommodation processes and their compliance basics.
• Strong data attention to detail, including auditing eligibility files, reconciling invoices, and identifying anomalies.
• Ability to make sound decisions with incomplete information and escalate issues with a recommendation.
• Clear written and verbal communication with employees, vendors, Payroll, and leaders.
• Ability to handle confidential medical and personal information with discretion.

Nice to have

• Experience leading an annual open enrollment cycle.
• Experience using Workday as a benefits enrollment platform.
• Experience building process documentation and employee-facing guides.

Culture & Benefits

• Benefits, leave, and compensation programs support employee health coverage, financial security, and time away from work.
• Work emphasizes accuracy, speed, continuous process improvement, and clear communication.
• Equal opportunity employment supports people of different backgrounds, experiences, abilities, and perspectives.
• Reasonable accommodations are available during the recruitment process for applicants with disabilities.