Benefits Operations Manager

Location: United States (Remote)

Salary: $105000–$132000 annually

Company

hirify.global is an AI-powered business operating system for agencies, entrepreneurs, and SMBs, providing infrastructure to build, automate, and scale businesses across more than 150 countries.

What you will do

• Own day-to-day administration of US health benefits, including medical, dental, vision, life, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility changes, and employee escalations.
• Manage benefits ticket intake, resolution, escalation, and trend analysis to improve service and reduce repeat issues.
• Manage relationships with brokers, carriers, administrators, and benefits vendors, including performance, service levels, escalations, and ongoing improvement.
• Partner with the Chief of Staff to develop and evolve the global benefits philosophy across countries and employee populations.
• Lead global benefits education, employee perks, well-being programs, communications, and service experiences.
• Maintain accurate, repeatable, auditable benefits processes and continuously improve programs, vendors, systems, controls, and employee experience using data and feedback.

Requirements

• 8+ years of progressive experience in US benefits administration and operations, including complex programs, renewals, vendor relationships, and employee escalations.
• Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA administration, and 401(k) operations.
• Ability to evaluate complex issues, identify root causes, weigh tradeoffs, and make practical recommendations balancing employee experience, cost, risk, and scalability.
• Experience managing brokers, carriers, and benefits vendors and partnering with Finance, Payroll, Legal, People Operations, and People Technology.
• Experience improving benefits processes, controls, integrations, and service models rather than relying on manual workarounds.
• Ability to build processes and infrastructure from the ground up and improve evolving programs.
• Ability to work independently in a fast-moving, globally distributed environment and create structure amid ambiguity.
• Strong spreadsheet and data-analysis skills, including analysis of cost, utilization, enrollment accuracy, invoice variance, ticket trends, and vendor performance.
• Ability to communicate complex benefits information clearly to employees and provide concise recommendations to leaders, with strong judgment, confidentiality, and discretion when handling sensitive employee information.

Culture & Benefits

• Remote role based in the United States within a global, remote-first organization.
• Work in a globally distributed environment with more than 2,000 team members across 10+ countries.
• Focus on initiative, clarity, execution, ownership, innovation, and employee-centered operations.
• Opportunity to shape global benefits strategy and build scalable benefits infrastructure for a fast-growing company.