Community Strategy Manager (Hawaii)

Location: Remote, U.S.-based; candidates must live in Hawaii. The role may require 30–50% travel.

Salary: $75,000–$85,000 per year.

Company

hirify.global provides software and a national network that connect community-based organizations, government agencies, and healthcare organizations to coordinate health and social services.

What you will do

• Support Customer Success Managers with escalation reviews and network engagement plans for new and priority customers.
• Coordinate with Sales, Implementation, Marketing, and Revenue Operations on onboarding, community processes, and customer-focused strategies.
• Drive retention, partner relationships, customer adoption, and community outcomes across assigned accounts.
• Maintain SOPs, playbooks, and triage processes; facilitate weekly escalation reviews and track follow-up actions.
• Track escalation campaign metrics, adoption, network health, and partner engagement data in Salesforce; manage post-escalation customer surveys.
• Develop community-facing materials, support community-focused marketing events, and create new models to drive user adoption.

Requirements

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.
• Experience working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations.
• Demonstrated success building relationships across customers, community partners, government agencies, and cross-functional internal teams.
• Experience managing complex projects or programs across multiple organizations, competing priorities, and changing timelines.
• Strong analytical and operational skills, including using data to measure outcomes, identify opportunities, and improve processes.
• Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams.
• Experience using CRM or case management platforms; Salesforce experience is preferred, with comfort learning new technology platforms.
• Comfort working in a fast-paced, evolving environment with changing processes, priorities, and customer needs.
• Ability to pass a background check covering criminal, employment, and education verification.

Culture & Benefits

• Remote, U.S.-based work with necessary home-office equipment provided.
• Medical, dental, vision, virtual mental health, acute medical, EAP, and wellness benefits.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave, including for adoptive parents, employee resource groups, and an inclusive culture.
• HSAs, FSAs, commuter benefits, 401(k) with employer match and immediate vesting.
• Life, disability, accident, pet, and additional insurance options.