Community Manager (Beauty & Wellness)

Location: Remote within the United States

Base salary: $89,100–$104,000 per year for most U.S. locations; $97,300–$114,500 per year for candidates in New York City, the San Francisco Bay Area, and Seattle. Variable compensation may also apply.

Company

hirify.global provides a client experience platform for appointment-based self-care businesses, including salons, spas, medspas, and barbershops.

What you will do

• Research where salon, spa, medspa, and wellness customers are active online and recommend where hirify.global should build a presence.
• Propose the owned community strategy and platform roadmap, then launch and manage the community platforms.
• Handle community moderation, engagement, and escalation workflows.
• Monitor and respond to customer reviews on G2, Capterra, Trustpilot, and similar sites.
• Partner with Support, Product, Education, Paid, Content, and Social teams to turn feedback into action and define influencer partnerships.
• Track and report engagement, sentiment, and retention metrics; occasionally travel for trade shows, brand events, and video shoots.

Requirements

• 5–7 years of experience in strategy- and execution-heavy community roles.
• Experience building community strategy from an ambiguous starting point, including identifying where an audience gathers and making the case for investment.
• Experience managing a brand’s presence and reputation on review sites such as G2, Capterra, and Trustpilot.
• Experience building moderation and escalation workflows for an online community.
• Experience working with demand generation, support, product, or customer success teams to turn community feedback into action.
• Strong written communication and sound judgment when handling sensitive or difficult public conversations.
• Deep customer empathy, a strong sense of urgency, and the ability to respond quickly and connect customers with the right people.
• Strong relationships and credibility within the beauty, wellness, salon, or spa community, including knowledge of relevant forums and influential voices.
• A degree in marketing, journalism, communications, business, or another relevant field, or equivalent experience of 5+ years.

Nice to have

• Experience launching or managing a branded Reddit presence.
• Experience in the beauty, wellness, salon, or spa industry.
• Experience monitoring and managing feedback from Facebook groups.

Culture & Benefits

• Fully remote work within the United States with a $200 home-office setup allowance and $50 monthly work-from-home reimbursement.
• Competitive base pay, performance bonus eligibility, and equity participation for full-time employees.
• Medical coverage with up to 100% employee premium coverage and 75% dependent coverage, plus an annual $1,200 HSA contribution for eligible plans.
• Company-paid dental, vision, life, and disability insurance, plus 12 weeks of fully paid U.S. parental leave.
• Flexible paid time off, 10 U.S. company holidays, quarterly $200 hirify.global Bucks, One Medical membership, and an Employee Assistance Program.
• Culture focused on high standards, genuine care, inclusion, and avoiding burnout.