Principal Strategic Customer Consultant (AI)

Location: United States; remote role

Base salary: $110,000–$140,000 per year, plus bonus and RSUs.

Company

hirify.global builds an AI-powered personalization platform with autonomous search, conversational shopping, autonomous marketing, and the Loomi AI engine for more than 1,400 global brands.

What you will do

• Become an expert in hirify.global products and create joint roadmap plans with key enterprise customers.
• Own the strategic customer relationship, success plan, value measurement, and business outcomes within a dedicated account pod alongside an Account Manager and Forward Deployed Engineer.
• Partner with Product to understand the roadmap, influence prioritization through customer evidence, and drive adoption of new capabilities.
• Develop repeatable ROI measurement and reporting approaches, deliver high-impact value reports, and identify retention and expansion opportunities.
• Build a culture of continuous testing, drive feature adoption, and prepare, facilitate, and own data for QBRs and EBRs.
• Lead executive-level discussions covering business priorities, investment decisions, commercial risks, and long-term growth.

Requirements

• Bachelor’s degree in computer science, engineering, business, operations, or a related field.
• 7–10 years of experience in SaaS or eCommerce, specifically in Search and Product Discoverability.
• Excellent executive communication skills and comfort presenting to executive audiences at Fortune 10 companies.
• Ability to conduct technical conversations while developing effective business strategies.
• Entrepreneurial mindset, high energy, dedication, and a strong drive to succeed.
• Analytics background, including finding stories in data and experience using tools such as Tableau and Redshift.

Nice to have

• Master’s degree.

Culture & Benefits

• Virtual-first work environment with flexible working hours and hirify.global hubs across three continents.
• Health care including medical, dental, and vision insurance, plus a 401(k) plan with employer contribution.
• Annual professional education budget of $1,500 and access to personal and leadership development programs.
• Five paid volunteer days, quarterly additional DisConnect days, and extended parental leave of up to 26 calendar weeks for primary caregivers.
• Employee assistance counseling, Calm subscription, and sports, yoga, and meditation opportunities.
• Performance bonus, restricted stock units or stock options depending on role, seniority, and location, plus an employee referral bonus of up to $3,000.