CRM Product Specialist (Microsoft Dynamics 365)

Location: Hybrid, Philadelphia, Pennsylvania, United States

Company

hirify.global Corporation develops agricultural science and crop protection technologies focused on improving agricultural productivity and resilience.

What you will do

• Administer and support Microsoft Dynamics 365 across the Americas, including user access, security roles, functional configuration, data corrections, and issue resolution.
• Act as the first point of contact for live-market CRM issues; triage, validate, categorize, resolve, and escalate technical issues when required.
• Support account and contact management, customer hierarchies, activities, cases, customer engagement, reporting, dashboards, segmentation, and marketing capabilities.
• Gather, analyze, and document functional requirements and user stories, assess enhancement requests, and provide input into solution design and prioritization.
• Support testing, UAT, deployments, release readiness, CRM data quality, integrations, training, demonstrations, and user communications.
• Support CRM governance, data privacy, security, compliance, standards, best practices, and functional documentation.

Requirements

• 5+ years of CRM experience, preferably with Microsoft Dynamics 365.
• Hands-on experience with CRM functional administration, configuration, support, and troubleshooting.
• Experience translating business needs into functional CRM requirements.
• Experience supporting testing, releases, and production environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively across business and technical teams.

Nice to have

• Experience with CRM integrations, ERP/SAP, data platforms, and marketing systems.
• Experience with Power BI, reporting, or analytics tools.
• Experience with Microsoft Customer Insights or related capabilities.
• Experience supporting CRM across multiple countries or regions.

Culture & Benefits

• Hybrid work arrangement in Philadelphia, Pennsylvania.
• Collaboration with Sales Excellence, Sales and Marketing, the CRM Product Owner, business teams, and development teams.
• Work focused on innovation, integrity, safety, respect, results, diversity, and inclusion.
• Equal opportunity employment and a workplace free from discrimination and harassment.