Senior Customer Success Manager (AI)

Location: Remote, United States

Company

hirify.global provides corporate education technology for customer, partner, and employee learning programs.

What you will do

• Advise customers on the health and success of enterprise learning and development programs.
• Own structured health checks and lead customer-facing Executive Business Reviews with cross-functional teams.
• Maintain customer health metrics, account action plans, dashboards, and risk documentation in CRM tools.
• Build stakeholder relationships and collaborate with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Identify expansion opportunities and connect customer initiatives with hirify.global capabilities, products, services, roadmap items, and releases.
• Educate customers on adoption, engagement, content efficacy, migrations, and platform updates; represent customer feedback internally and participate in occasional industry events.

Requirements

• 5–10+ years of experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success.
• Deep exposure to L&D with a point of view on enterprise learning programs.
• Experience with SaaS, LMS, CMS, and/or software development management; LMS experience is preferred within this requirement.
• Demonstrable success building stakeholder relationships.
• Ability to absorb complexity and communicate it simply, adapting communication to the audience.
• Ability to identify and solve problems independently and collaboratively, navigate data sources, interpret numbers, and manage a high workflow volume with strong self-organization and ownership.
• Bachelor’s degree in a related field or equivalent experience.

Nice to have

• Familiarity with CRM, project management, and software development tools such as Salesforce, Atlassian products, Asana, and Zendesk.
• Proficiency in Google Suite and Mac OS.

Culture & Benefits

• Remote-first work environment with team members located around the world.
• Personal development budget and LinkedIn Learning.
• Medical, dental, and vision coverage, including 100% coverage of selected individual employee premiums.
• 401(k) with matching for US-based employees.
• Flexible PTO, Calm subscription, and an annual company retreat.