Senior QA Engineer (Amazon Connect)

Location: Remote in Mexico; current legal authorization to work in Mexico is required. Visa or work permit sponsorship is not available.

Company

hirify.global is an AI-first cloud services company and AWS Premier Tier Services Partner that delivers cloud modernization, intelligent products, generative and agentic AI, data and analytics, DevOps, security, and managed services.

What you will do

• Design and execute Amazon Connect test strategies covering contact flows, routing, IVR/self-service, Cases/Tasks workflows, Contact Lens, and custom Agent Workspace experiences.
• Build and maintain manual and automated IVR, web, API, integration, contract, and end-to-end test suites using Playwright, Cypress, Selenium, and live Amazon Connect instances.
• Validate AI agent behavior, legacy-to-Connect migrations, serverless event-driven AWS backends, phased rollouts, and production cutovers.
• Verify CloudWatch monitoring and alerting, perform security and compliance checks, and participate in production incident triage.
• Define quality metrics, report release readiness, run UAT with customer stakeholders, and drive defects to resolution.
• Partner with engineers to shift quality left, contribute reusable QA assets, and mentor junior QA engineers.

Requirements

• 8+ years of QA or test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms.
• Hands-on experience with Amazon Connect or a comparable CCaaS platform, including contact flows, routing, Cases/Tasks, and reporting.
• Proficiency with Playwright E2E and API tests, Cypress, and Selenium for unit, integration, and end-to-end testing.
• Experience testing serverless and event-driven AWS architectures, including Lambda, API Gateway, DynamoDB, and Step Functions.
• Working knowledge of conversational AI and voice testing, including intent accuracy, latency, and fallback behavior.
• Strong defect documentation and triage skills, with confidence running UAT sessions for business and technical stakeholders.
• Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows using GitHub Actions.
• Current legal authorization to work in Mexico.

Nice to have

• Contact center migration testing with Avaya, Genesys, Connect, or NICE.
• AI observability or trace validation experience, including agent spans and token/cost attribution, or accessibility engineering experience.
• AWS certifications such as Solutions Architect, Developer, or an ML/Connect-relevant Specialty certification.
• Contact center operations knowledge covering quality management, outbound compliance, and CX KPIs.
• Consulting or client-delivery background.
• Hands-on experience with Cyara or Botium.

Culture & Benefits

• 100% remote work in a worldwide team.
• Medical insurance for the employee and eligible dependents.
• Generous holidays, flexible PTO, and phantom equity.
• Paid exams and certifications, an individual professional development plan, and an annual learning and development stipend.
• Peer bonus awards, a laptop and tools, and an equipment and office stipend.
• Inclusive culture with a commitment to diversity and equal opportunity.