Quality Analyst Associate Engineer (Amazon Connect)

Location: Remote from Argentina; current legal authorization to work in Argentina is required. Visa or work permit sponsorship is not available.

Company

hirify.global is an AI-first cloud services company and AWS Premier Tier Services Partner helping organizations modernize technology, build intelligent products, and move AI solutions into production.

What you will do

• Execute functional, end-to-end, regression, usability, and accessibility testing for IVR, chat, email, and omnichannel contact center solutions.
• Validate Amazon Connect contact flows, queues, routing strategies, agent desktop features, and integrations with CRM systems, knowledge bases, and third-party applications.
• Test IVR navigation, DTMF input, speech recognition, voice prompts, call transfers, self-service transactions, chat workflows, agent assignment, and conversation history.
• Prepare test cases, scripts, test data, execution reports, quality metrics, and clear defect documentation.
• Test failover, disaster recovery, edge cases, error conditions, and production deployments.
• Collaborate with developers, business analysts, and client teams during stand-ups, sprint planning, UAT, and post-implementation monitoring.

Requirements

• 0–2 years of experience in software testing or quality assurance.
• Basic understanding of testing methodologies and QA best practices.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify edge cases.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Adaptability to changing project requirements.

Culture & Benefits

• 100% remote work with a worldwide team.
• Pay in USD, generous holidays, and flexible PTO.
• Competitive phantom equity and peer bonus awards.
• Paid exams and certifications, an individual professional development plan, and an annual Learning and Development stipend.
• State-of-the-art laptop, tools, and equipment and office stipend.
• Inclusive and diverse work environment.