Product Operations (AI)

Location: Hybrid; New York, NY or San Francisco, CA, with in-person work at the NYC HQ at least 2 days per week. Relocation expense coverage to NYC or SF is available if needed.

Salary: $130K–$200K annually, plus equity; final compensation depends on location and hiring level.

Company

Ramp builds financial infrastructure for finance teams, including payment authorization, risk detection, spend categorization, accounting, and other products managing business spend.

What you will do

• Own defined customer and operational problem spaces from investigation through execution, measurement, and improved outcomes.
• Combine customer conversations, operational observations, and data to identify root causes and distinguish recurring problems from isolated symptoms.
• Size opportunities, evaluate tradeoffs, and make recommendations about process changes, automation, and product investments.
• Build and improve workflows, internal tools, and AI-assisted automations; validate output quality and measure user benefit.
• Own operational readiness, internal enablement, feedback collection, and follow-through after launches or workflow changes.
• Define metrics, establish ownership, resolve dependencies, communicate decisions, and lead work across Product, Engineering, Design, Data, and customer-facing teams.

Requirements

• 2–6 years of experience in banking, private equity, consulting, product management, or business operations at a demanding startup; level and compensation depend on experience and qualifications.
• A record of personal ownership and delivering outcomes beyond the initial analysis or recommendation.
• Strong quantitative reasoning, including working with messy data, checking assumptions, and translating findings into decisions.
• Customer curiosity, practical judgment, prioritization skills, and willingness to speak directly with customers when information is unclear.
• Strong communication skills and the ability to earn trust for arguments across technical and business teams.
• Resourcefulness, receptiveness to feedback, and the ability to learn unfamiliar subjects quickly.
• Experience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality.

Nice to have

• Experience building internal tools and using APIs or low-code platforms.
• Experience working with financial products.
• Experience shipping software with AI assistance.
• Experience owning a launch.
• Ability to explain the difficulty of problems solved and the results achieved.

Culture & Benefits

• High-agency, high-urgency environment focused on end-to-end ownership, measurable impact, and consequential decisions.
• Flexible PTO, centralized home-office equipment ordering, health and wellness stipend, intra-office travel budget, and weekly coffee stipend.
• 100% medical, dental, and vision coverage for employees, with partial dependent coverage; One Medical membership and 401(k) with employer match.
• Fertility support, parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, pet insurance, and employee assistance benefits.
• In-office lunch, snacks, drinks, and other workplace perks; relocation expense coverage to NYC or SF if needed.