Product Operations Lead

Location: New York City office, United States; in-person work 4 days per week.

Salary: $165K–$190K annually, plus equity and bonus.

Company

hirify.global uses proprietary models to automate complex healthcare paperwork, helping providers reduce patient delays and receive payment from insurance companies.

What you will do

• Run quarterly planning, goal-setting, business reviews, and execution reviews with Product and Engineering leadership, consolidating priorities, capacity, headcount needs, dependencies, and data-based reporting.
• Own the voice-of-the-customer process across CX, Deployment, Sales, and Managed Services, turning feedback into prioritized roadmap inputs and closing the loop with contributing teams.
• Coordinate product rollouts across Product, Engineering, Sales, Marketing, Deployment, and Customer Experience, including launch readiness, documentation, training, enablement, launch calendars, go/no-go reviews, betas, early-access programs, and retrospectives.
• Identify and prioritize vendors and strategic partners, coordinating the commercial, technical, and operational work needed to establish relationships.
• Build custom tools, automations, AI-powered workflows, feedback-triage systems, and planning dashboards for Product Managers.
• Build and refine lightweight Product and Engineering processes, measure adoption, evaluate performance, and lead additional cross-functional projects from problem definition through execution and measurement.

Requirements

• 3–5 years of experience, including at least 1–2 years in Product Management or Product Operations at a software company.
• Direct experience working with Product and Engineering teams on planning, launches, or roadmap tradeoffs.
• Ability to take substantial ownership of how a product organization plans and ships.
• Ability to quickly understand unfamiliar products, workflows, and technical systems.
• Ability to use data and customer feedback to assess plans and launches and determine actions.
• Collaborative approach and ability to align Product, Engineering, and go-to-market teams while keeping work moving independently.
• Strong writing skills, including the ability to create clear decision documents, launch pre-reads, and updates.
• Ownership of outcomes, persistence in resolving problems, strong work ethic, and willingness to handle detailed, repetitive, or messy work.

Culture & Benefits

• Values emphasize setting the pace, delivering measurable impact, and reducing patient delays across the U.S. healthcare system.
• Opportunity to develop expertise in scaling systems, tools, and infrastructure.
• Collaboration with a driven team in the Hudson Square office.
• Free lunch, snacks, a new office at 345 Hudson Street, and unlimited PTO.
• 100% paid employee health benefit options, employer-funded 401(k) match, and competitive parental leave.