Global Onboarding & Enablement Operations Program Manager (AI)

Location: Remote-first, ideally based on the East Coast of the US; must be able to operate in US Eastern timezones (GMT-5, GMT-4). Work from the New York office is also available.

Company

ElevenLabs is an AI research and product company developing AI voice, audio, creative, and conversational agent platforms for millions of users and thousands of businesses.

What you will do

• Own GTM onboarding cohorts end to end, including scheduling, communications, live sessions, speaker coordination, and feedback collection across regions.
• Create and maintain training materials and e-learning modules in WorkRamp and Enablement OS, working with subject matter experts to turn complex topics into practical learning.
• Coordinate enablement launches and certifications, tracking milestones, completion, and follow-up actions.
• Maintain dashboards and reporting for onboarding, certifications, ramp metrics, and team OKRs.
• Run enablement operations, including OKR and roadmap tracking, calendars, planning, check-ins, reviews, dependencies, risks, ownership, and timelines across RevOps, Product Marketing, People, and Product.
• Support major enablement events such as Sales Kick-Off, including session coordination, timelines, and run of show.

Requirements

• Experience running onboarding, training, or enablement programmes in a fast-moving GTM, sales, or commercial environment.
• Strong facilitation and presentation skills, including confidence leading live sessions, engaging different audiences, and making complex topics clear and actionable.
• Experience developing training materials and e-learning content that help people understand and apply new skills.
• Experience building and running team operations, including OKR and roadmap tracking and operating rhythms, while coordinating dependencies and aligning stakeholders.
• Experience building or maintaining dashboards, trackers, and reporting processes, using data to measure progress and inform decisions.
• Familiarity with learning management systems such as WorkRamp and with managing learning content and tracking completion.
• Hands-on experience using AI tools and agents to automate repetitive tasks, improve processes, and find smarter ways to work.
• A creative, curious approach to problem-solving and the initiative to question existing ways of working.

Nice to have

• Experience supporting a company-wide event such as Sales Kick-Off.
• Experience working at a high-growth technology or AI company.
• Familiarity with Salesforce, Gong, or other GTM reporting tools.

Culture & Benefits

• High-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• AI-first approach across engineering, growth, operations, and other functions.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues through social travel.
• Annual company offsite and monthly co-working stipend for employees not near a main hub.
• Performance-based growth opportunities into enablement operations, onboarding, revenue operations, programme management, or enablement strategy.