Platform Operations Program Manager (AI)

Location: San Francisco, CA; hybrid with 3 days in the office.

Salary: $252K–$280K base pay, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose artificial intelligence.

What you will do

• Own operational processes for bringing developer apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring.
• Manage external review partners and policy operations workflows, improving consistency, guidance, process quality, and standards.
• Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to translate platform requirements into operating processes.
• Lead high-priority partner reviews and escalations while balancing launch speed, user trust, and consistent standards.
• Create feedback loops across product, policy, tooling, and developer experience to reduce developer friction and improve integration quality.
• Lead automation and AI-driven initiatives, including agentic workflows, and provide senior operational input into product strategy and ecosystem improvements.

Requirements

• 8+ years of experience in program management, developer operations, product operations, or related fields.
• Comfort engaging with MCP, APIs, OAuth, authentication, permissions, and data flows without necessarily writing production code.
• Strong operational judgment when balancing speed, safety, and business priorities.
• Ability to structure ambiguous cross-functional problems and drive alignment across Product, Engineering, Policy, Legal, Security, and Operations.
• Systems-oriented thinking, including identifying recurring patterns and building durable processes instead of one-off solutions.
• Experience using AI and automation to reduce manual work, improve quality, and scale operational processes.
• Clear communication with technical and non-technical audiences, including translating complex requirements into practical guidance.
• Commitment to developer and partner experience while maintaining standards that protect the platform and its users.

Culture & Benefits

• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• 401(k) retirement plan with employer match, paid parental, medical, caregiver, sick, and safe leave.
• Paid time off, 13+ company holidays, and coordinated paid office closures.
• Mental health and wellness support, life and disability coverage, and an annual learning and development stipend.
• Daily office meals, eligible meal delivery credits, commuter benefits, and relocation support for eligible employees.
• At-will employment with reasonable accommodations available for applicants with disabilities.