Senior Operations Manager (Fulfillment)

Location: CVG2 - Hebron, Kentucky, United States; on-site fulfillment center role with flexibility for evenings, weekends, overtime, and other non-standard hours as required.

Company

hirify.global provides commerce-enablement technology and high-volume fulfillment services, including fulfillment, warehousing, transportation, OMS, pre- and post-purchase, and WMS platforms.

What you will do

• Manage daily fulfillment-center operations across inbound flow, put away, outbound, B2C, B2B, and returns.
• Lead and develop Operations Managers, Area Managers, operations leads, and warehouse associates to achieve daily goals.
• Set and maintain operational KPIs covering warehouse location accuracy, dock to stock, outbound SLA, order productivity, and personnel productivity.
• Manage operational budgeting, payroll, scheduling, staffing, and operational P&L.
• Ensure operational success during new client launches and address operational and personnel issues.
• Partner with industrial engineering, solutions engineering, customer quality, implementations, HR, Safety, Customer Service, and other operations leaders.

Requirements

• At least 5 years of experience in a high-volume direct-to-consumer environment in a manager-level role or higher.
• Experience leading teams of at least 5 salaried employees and at least 60 non-exempt employees.
• Experience leading a highly technical operation, including automation, and experience working in a facility of at least 500,000 square feet.
• Experience leading or directly contributing to operational start-ups or change-management projects.
• Experience configuring and troubleshooting Warehouse Management Systems.
• Advanced knowledge of Excel or Google Sheets.
• Bachelor’s degree or relevant experience; previous leadership experience.
• Strong organizational, time-management, communication, interpersonal, relationship-building, and task-completion skills, including the ability to work effectively with all management and support levels.
• Ability to work under stress and pressure, perform basic mathematical calculations, clearly communicate ideas, use material-handling equipment such as forklifts, transport up to 20 pounds, and work in a distribution-center environment with varying heights, temperatures, and moderate consistent noise.
• Ability to work occasional non-standard hours or overtime as business requires.

Nice to have

• Bilingual Spanish and English.
• Proficiency with Microsoft Office Suite.
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
• Process-improvement experience, including Lean Six Sigma and/or Kaizen.

Culture & Benefits

• Full-time employment in a fulfillment-center environment.
• Flexible availability for overtime, evenings, weekends, and other non-standard business hours.
• Work involves collaboration with cross-functional engineering, quality, implementation, HR, safety, customer-service, and operations teams.