Operations Manager (Customer Onsite)

Location: Brisbane, CA, United States; customer-onsite role with 20% travel. Must be legally authorized to work in the United States.

Salary: USD 85,000–115,000 annually.

Company

hirify.global is a global logistics and supply chain management company providing customized solutions and integrated information systems for international trade.

What you will do

• Oversee the full order lifecycle from requisition intake and validation through fulfillment, staging, and deployment across NASA centers and partner facilities.
• Act as the primary escalation point for NASA program managers, engineering teams, vendors, and other stakeholders regarding order inquiries, delays, and supply bottlenecks.
• Direct, mentor, and balance the workload of the Operations Coordinator team while ensuring quality across high-volume order pipelines.
• Analyze fulfillment cycles, vendor lead times, capacity forecasts, SLA dashboards, and order status reports to identify bottlenecks and drive process improvements.
• Lead customer operational syncs, pipeline reviews, and cross-functional alignment sessions; present forecasts and performance updates to senior NASA leadership.
• Develop SOPs, training, onboarding, asset-tracking processes, and operational decisions for critical deployment windows.

Requirements

• Bachelor’s degree in supply chain management, logistics, operations research, information systems, or equivalent professional experience.
• 4+ years of hands-on experience in order management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical technology deployments.
• Experience leading or mentoring operational teams in fast-paced, high-volume environments with a collaborative leadership style and focus on operational excellence.
• Strong familiarity with technical infrastructure components such as servers, networking equipment, optical hardware, cabling, and power/cooling assets, or experience managing specialized logistics operations.
• Expertise with order management platforms such as SAP and spreadsheet-based reporting using advanced Excel or Google Sheets.
• Exceptional analytical and problem-solving skills, including the ability to interpret fulfillment data and make actionable operational decisions.
• Superior customer-facing and executive communication skills, including escalation management under tight deadlines and stakeholder management.
• Willingness to travel 20%.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical, prescription drug, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan for US employees, plus an employee stock purchase plan.
• Training and personnel development programs.
• Promotion-from-within culture and a professional, customer-service-oriented logistics environment.