Operations Manager (Fulfillment)

Location: CVG2 - Hebron, KY - 1405 Worldwide Blvd, United States; onsite distribution center role with occasional overtime, evenings, and weekends as business requires.

Company

hirify.global provides commerce-enablement technology and high-volume fulfillment services, including fulfillment, warehousing, transportation, OMS, WMS, and pre- and post-purchase platforms.

What you will do

• Manage daily fulfillment-center operations across inbound flow, put-away, outbound, B2C, B2B, and returns.
• Lead and develop Area Managers, operations leads, and warehouse associates to achieve daily goals.
• Set and maintain operational KPIs covering location accuracy, dock-to-stock, outbound SLA, order productivity, and personnel productivity.
• Oversee inventory accuracy and ICQA activities, including SOP compliance, audit readiness, and GMP adherence where required.
• Manage operational budgeting, payroll, scheduling, staffing, and personnel issues.
• Support new client launches and partner with industrial engineering, solutions engineering, customer quality, implementations, HR, Safety, Customer Service, and other operations leaders.

Requirements

• At least 5 years of experience in a high-volume direct-to-consumer environment in a manager-level role or higher.
• Experience leading at least 5 salaried employees and at least 60 non-exempt employees.
• Experience running and leading a highly technical operation, including automation, and working in a facility of at least 200,000 square feet.
• Experience leading or directly contributing to operational startups or change-management projects.
• Experience using WMS from a configuration and troubleshooting perspective; advanced Excel knowledge.
• Bachelor’s degree or relevant experience, with previous leadership experience.
• Strong organizational, time-management, communication, interpersonal, and relationship-building skills, including the ability to work effectively with all management and support levels.
• Ability to make basic mathematical calculations, transport up to 20 lbs., use relevant material-handling equipment such as forklifts, and work under stress, pressure, high workloads, and deadlines.
• Ability to work in a distribution-center environment with varying heights, temperatures, and moderate, consistent noise levels.

Nice to have

• Bilingual Spanish and English.
• Proficiency with Microsoft Office Suite.
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
• Process-improvement experience, including Lean Six Sigma and/or Kaizen.

Culture & Benefits

• Full-time role supporting a high-volume fulfillment operation.
• Flexible availability for overtime, evenings, weekends, and other non-standard hours as business requires.
• Work includes collaboration across engineering, quality, implementation, HR, safety, customer service, and operations teams.