Senior Operational Engineer (AWS)

Location: Waterloo, Ontario, Canada; other locations include North York, Ontario and hirify.global Toronto One York. Hybrid work is available from home or the office based on business and client needs. Reliability Status Clearance and applicable background checks are required before starting and during employment.

Base pay: CAD 100,000–143,000 annually.

Company

hirify.global provides financial security and health-related services to individuals, families, and communities.

What you will do

• Plan, prioritize, and execute migration initiatives modernizing Financial Centres onto Microsoft Teams Telephony.
• Gather requirements and develop telephony and AI-enabled capabilities with business stakeholders, analysts, architects, engineers, and technology partners.
• Design scalable, secure, and supportable cloud solutions aligned with enterprise architecture, security, and governance standards.
• Create high-level designs, detailed technical designs, and implementation approaches for telephony and cloud infrastructure.
• Support and enhance Amazon Connect and AWS services, maintaining reliability, resilience, performance, and service availability.
• Contribute to Agile delivery, DevOps, infrastructure automation, monitoring, incident response, change management, documentation, mentoring, and continuous improvement.

Requirements

• Bachelor’s degree in computer science, engineering, information technology, or an equivalent combination of education and relevant industry experience.
• 3–5 years of experience designing, delivering, and supporting cloud-based technology solutions.
• At least 2 years of hands-on experience supporting AWS services and enterprise telephony platforms, preferably Amazon Connect and/or Microsoft Teams Telephony.
• Experience developing and supporting AWS Lambda solutions using Python, managing AWS environments, and supporting cloud infrastructure.
• Understanding of cloud architecture principles and AWS service capabilities.
• Experience working in regulated environments where security, privacy, compliance, and risk management are critical.
• Knowledge of ITIL practices, including incident, problem, and change management.
• Experience with Agile delivery frameworks and distributed or remote teams.
• Experience with DevOps practices and tools including Terraform, Jenkins, Bitbucket, Ansible, and CI/CD pipelines.
• Demonstrated AI mindset, including curiosity, experimentation, and practical application of AI and automation to business problems.

Nice to have

• Experience designing, implementing, or supporting AI-enabled cloud solutions.
• Knowledge of modern contact centre architectures, customer experience platforms, and telephony technologies.
• Experience with AWS AI and machine learning services such as Amazon Lex, SageMaker, Comprehend, Bedrock, or related technologies.
• Strong communication, analytical, problem-solving, collaboration, relationship-building, adaptability, and prioritization skills.
• Ability to influence through technical expertise and commitment to continuous learning in cloud, AI, automation, and telephony.

Culture & Benefits

• Hybrid work with the choice to work from home or in the office according to business and client needs.
• Wellness programs supporting mental, physical, and financial health.
• Career paths with networking opportunities.
• Inclusive workplace focused on diverse perspectives, employee well-being, and mental health.
• Employment is conditional on obtaining Reliability Status Clearance within a reasonable time and completing required background checks.