Senior Customer Success Manager - Europe West

Location: Hybrid; based in the United Kingdom or Benelux.

Company

hirify.global develops AI-driven enterprise software solutions for organizations across global industries.

What you will do

• Build trusted relationships with customers and act as a key point of contact throughout the customer journey.
• Understand customer goals and business priorities, translating them into success plans and measurable outcomes.
• Drive adoption, value realization, customer satisfaction, and ongoing business value from hirify.global solutions and services.
• Coordinate expertise across services, support, product, and account teams to meet customer needs.
• Engage senior stakeholders and executive sponsors, lead regular customer business reviews, and communicate progress, value, priorities, and next steps.
• Manage risks and issues, represent the customer within hirify.global, and identify opportunities for additional value and growth.

Requirements

• Experience in Customer Success, account management, consulting, or a similar customer-facing role, ideally within enterprise software.
• Experience with ERP, EAM, or other complex business applications is highly valuable.
• Strong relationship and communication skills, including confidence engaging operational teams and senior executives.
• Ability to lead through influence and coordinate customers, colleagues, and cross-functional teams around shared priorities and outcomes.
• Commercial and customer-focused mindset, with an understanding of how technology creates business value and supports strategic goals.
• Proactive approach to problem solving and prioritization, with the ability to manage multiple customer engagements and drive actions through completion.
• Excellent written and spoken English.

Nice to have

• Experience in one or more of hirify.global's core industries, with an understanding of relevant business processes and industry challenges.
• A Bachelor's or Master's degree; relevant professional experience is equally valued.

Culture & Benefits

• Hybrid work opportunities and flexibility to support different needs and lifestyles.
• Inclusive workplace focused on community, innovation, collaboration, and belonging.
• Opportunity to work in a global and diverse environment with a commitment to sustainability.
• Customer-focused culture built around collaboration, trust, and positive impact.