Operations Manager - Aftermarket and Parts

Location: Irvine, California, US. Onsite; remote work is not available. The role may require travel to client offices, production facilities, or industrial/construction job sites.

Salary: $110,000–$175,000 per year, based on experience.

Company

Nikkiso Clean Energy & Industrial Gases provides cryogenic pumps, turboexpanders, heat exchangers, process systems, services, and solutions for the LNG, natural gas, petrochemical, and industrial gases industries. It is a subsidiary of Nikkiso Company Ltd, headquartered in Tokyo, Japan, with more than $1.5B in annual revenue, over 8,000 employees worldwide, and public listing on the Tokyo Stock Exchange.

What you will do

• Develop aftermarket strategies to grow revenue through spare parts, repairs, field services, upgrades, service agreements, customer retention, and recurring revenue.
• Lead spare-parts forecasting, planning, procurement, inventory control, availability, optimization, and obsolescence management.
• Manage customer escalations, quotations, orders, deliveries, warranty claims, product support, and service-level improvement programs.
• Support sales and account development, prepare sales forecasts and revenue plans, monitor performance, and lead service-agreement and long-term-support negotiations.
• Lead and develop spare-parts, customer-service, and aftermarket personnel; establish objectives and KPIs; recruit, train, and mentor employees.
• Prepare budgets and forecasts, monitor profitability, drive cost reduction and operational efficiency, improve processes using ERP, CRM, and inventory systems, and report performance to senior leadership.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or a related field.
• 7–10+ years of experience in aftermarket services, spare-parts management, service operations, or industrial equipment sales.
• Experience managing inventory, forecasting, and customer-support teams.
• Strong commercial and financial acumen.
• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Skills in strategic planning, business development, inventory and supply-chain management, customer relationship management, financial analysis and budgeting, leadership and team development, negotiation and contract management, data analysis, and reporting.
• Excellent communication and presentation skills.
• Ability to perform physical activities including standing, walking, sitting, reaching, climbing or balancing, stooping or kneeling, talking, hearing, and using fingers and hands to feel objects, tools, or controls.

Culture & Benefits

• Office-based work environment with travel to customer and industrial sites as required.
• Reasonable accommodations are provided for qualified employees under the Americans with Disabilities Act.
• Equal opportunity employer committed to diversity and inclusion.
• Duties and responsibilities may change with or without notice.