AI-First Creative Operations Officer (AI)

Location: Fully remote; working hours aligned to PT Time.

Salary: Up to USD 28,000 on a full-time contractor contract.

Company

hirify.global is an international creative and technology agency delivering digital products, social content and workflow solutions for globally recognised US TV and entertainment brands.

What you will do

• Map messy creative operations processes, identify bottlenecks and turn ambiguous briefs into measurable workflow improvements.
• Direct AI agents to structure requests, investigate problems, clean data, prepare documentation and verify results against source information.
• Build and test Airtable bases, views, interfaces and automations, combining agents, rule-based automation and human review.
• Improve approval workflows, handoffs, spreadsheets, project tools, documentation and Slack or Teams workflows.
• Work with clients and internal creative, social, client service, analytics, AI Operations and technical colleagues to design, explain and implement solutions.
• Support adoption after launch, investigate failures, maintain workflows and track handling time, errors, rework or usage.

Requirements

• Experience improving workflows or systems, with evidence of what changed and how it helped.
• Structured thinking with the ability to break problems into users, inputs, outputs, handoffs, risks and decisions.
• Hands-on use of AI tools and agents in work, studies or personal projects, including explaining what was delegated, what context was supplied and what was checked or changed.
• Ownership and resourcefulness when investigating blockers, communicating progress and escalating with evidence and a clear ask.
• Clear writing and documentation skills.
• Confidence with spreadsheets, structured data, project tools and documentation systems.
• Strong no- or low-code aptitude, including the ability to build workflows, understand their logic and test them; Airtable or comparable systems experience is highly useful.
• Attention to detail and sound judgement when verifying AI output, recognising uncertainty and identifying when further review is needed.
• Confidence understanding client requirements, explaining solutions and trade-offs, and helping non-technical users adopt new ways of working.
• Curiosity and the ability to share effective, repeatable methods or instruction sets.

Nice to have

• Experience with creative, content, campaign, approval or asset workflows.
• Experience building Airtable interfaces and automations or similar workflow solutions.
• Familiarity with Monday.com, Asana, Zapier, Make, n8n, Codex or Claude Code; equivalent tools are welcome.
• Basic scripting, HTML or API knowledge, including AI-assisted building and testing.
• Experience helping teams adopt new processes without unnecessary complexity.

Culture & Benefits

• Fully remote work with benefits that depend on the candidate's country.
• Access to modern hardware, workflow systems and AI tools supported by an AI Operations team.
• Opportunities to shape working methods, create reusable workflows and teach colleagues effective approaches.
• Fast, agile and adaptive environment with support from a larger team.
• International team of more than 175 people working with globally recognised entertainment brands.

Hiring process

• Submit a CV and short cover letter with examples of workflow improvement, Airtable or similar tools, and a repeatable AI workflow.
• Complete a short, time-boxed task using a provided Airtable base, including a working example, AI workflow, exception test and reusable instructions.
• Attend a 60-minute interview with Creative Operations management and present the solution as it would be presented to a client.