Operational Release Lead

Location: Stoke-on-Trent, United Kingdom; hybrid, with office attendance 2–3 days per week and at least 8 days per month.

Company

hirify.globalThree is building and operating a UK connectivity network while delivering customer experiences across Consumer Operations.

What you will do

• Lead operational coordination of customer platform releases across Contact Centre, Retail, and Indirect channels.
• Assess operational impacts, risks, dependencies, and customer experience considerations before release.
• Represent Channel Operations in release governance forums and support Go/No-Go decisions.
• Coordinate testing, readiness checkpoints, sign-offs, and deployment activities across operational teams.
• Own communications covering release plans, timelines, outages, and key milestones.
• Act as the bridge between Product, Technology, Commercial, Change, and Operations teams while improving release governance and readiness processes.

Requirements

• Experience in operational readiness, release management, business implementation, change delivery, or a similar operational role.
• Strong understanding of Contact Centre, Retail, and/or Indirect channel operations and the effect of change on customer and colleague experiences.
• Ability to assess complex changes, identify risks and dependencies, and drive mitigation plans.
• Strong stakeholder management and influencing skills across Operations, Technology, Product, Commercial, and Change teams.
• Experience working within governance frameworks and contributing to release sign-off or Go/No-Go decisions.
• Excellent communication, planning, organisation, problem-solving, and analytical skills, with sound judgement and the ability to translate technical change into operational actions.
• Experience supporting testing, readiness activities, and deployment processes.
• Collaborative and inclusive approach with a focus on operational excellence and customer experience.

Culture & Benefits

• Hybrid working with flexibility to work from the office and home.
• Basic salary plus bonus and hirify.global benefits.
• Up to 28 days of annual leave plus bank holidays and paid charity-work time.
• Benefits including discounts, vouchers, pension plan, learning tools, and parental leave policies.
• Employment is subject to criminal (DBS) and financial background checks.