Director Solutions Platform, UK

Location: London, United Kingdom

Company

hirify.global is WPP’s AI-driven media operating unit, combining media, data, partnerships, and the WPP Open platform to deliver personalised media solutions at scale.

What you will do

• Own BAU operational processes for platforms, tools, reports, workflows, and media solutions; triage incidents, defects, requests, and enhancements.
• Coordinate QA, test planning, UAT, defect tracking, data validation, reporting checks, and business sign-off.
• Lead business readiness and adoption through training, demos, FAQs, release notes, guidance, and stakeholder communications.
• Own or coordinate release readiness, operational handover, go-live planning, hypercare, runbooks, monitoring, and escalation routes.
• Maintain operational documentation, user guides, SOPs, runbooks, release notes, FAQs, and knowledge resources.
• Improve platform governance, support models, delivery workflows, reporting, and coordination across Product, Engineering, Data, Reporting, QA, Scrum Master, and business teams.

Requirements

• Experience in platform operations, service transition, QA coordination, business readiness, delivery operations, or technical operations.
• Strong understanding of BAU support processes, release management, and operational handover.
• Experience coordinating UAT, defect tracking, test planning, or business validation.
• Ability to create clear documentation, user guides, process notes, release communications, and operational runbooks.
• Strong stakeholder management skills across technical and non-technical teams.
• Good understanding of agile or product-led delivery environments.
• Ability to identify operational risks, readiness gaps, support issues, and process improvements.
• Strong organisational skills, attention to detail, and clear communication with users, delivery teams, and senior stakeholders.
• Confident use of Jira, Confluence, ServiceNow, Azure DevOps, or similar delivery and support tooling.

Nice to have

• Experience in media, advertising, ad tech, martech, reporting, data, or platform environments.
• Experience supporting reporting platforms, dashboards, data products, or operational workflow tools.
• Understanding of data validation, reporting QA, or campaign performance data.
• Familiarity with cloud platforms such as GCP, AWS, BigQuery, or Snowflake.
• Experience working with engineering, data engineering, or analytics teams.
• Experience transforming reactive support models into structured product or agile delivery models.
• Familiarity with WPP, hirify.global, Choreograph, or similar enterprise platform environments.

Culture & Benefits

• Structured transition from reactive support toward product-led and agile delivery.
• Emphasis on clear delivery rhythms, structured backlogs, operational discipline, and continuous improvement.
• Cross-functional collaboration across product, engineering, data, reporting, QA, operations, and business teams.