Operations Manager (Non-PFI)

Location: Midlands, United Kingdom; ideally based in the West Midlands or surrounding areas.

Company

hirify.global engineers infrastructure and constructs buildings as one of the largest construction companies in Europe, with a mission focused on building a sustainable tomorrow.

What you will do

• Oversee day-to-day delivery and performance across a regional portfolio of non-PFI facilities management contracts.
• Ensure KPIs, SLAs, contractual obligations, operational targets, and service-quality standards are met or exceeded.
• Manage regional contract budgets, financial targets, cost controls, debt management, and value-engineering initiatives.
• Act as the primary contact for key clients and support contract retention and growth with the Head of Operations and Business Development teams.
• Ensure compliance with health, safety, environmental, and operational risk requirements across all contracts.
• Lead, mentor, and develop Contract Managers while driving continuous improvement, standardisation, innovation, and best-practice sharing.

Requirements

• Proven experience in an operational leadership role within Facilities Management or a similar service-driven industry.
• Strong financial and commercial acumen, including experience managing budgets and contract performance.
• Excellent stakeholder management skills and the ability to build and maintain strong client relationships.
• Thorough understanding of compliance, health and safety regulations, and operational risk management.
• Demonstrated ability to lead teams and build a culture of performance and continuous improvement.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Results-driven approach with accountability for measurable outcomes and operational excellence.
• Analytical problem-solving skills, adaptability, resilience, and flexibility in a changing environment.

Culture & Benefits

• Family-friendly policies and a customer-focused, high-performing work environment.
• Company car or car allowance.
• 8% matched pension contributions, private healthcare, and life assurance.
• 26 days of holiday, two wellbeing days, and one volunteering day.
• Personal and professional development opportunities and a flexible benefits pot.
• Inclusive recruitment and onboarding support, with accessibility adjustments available on request.

Hiring process

• Applications are submitted through the BAM careers process.
• Inclusive recruitment and onboarding support is available throughout the process.