IT Support Specialist

Location: Office - London, United Kingdom

Company

hirify.global is the employer for this IT support position.

What you will do

• Coordinate, diagnose, troubleshoot, resolve, or appropriately escalate employee IT issues involving printers, laptops, hardware, software, networks, and remote access.
• Administer Active Directory structures, groups, distributions, internal tool permissions, and user access.
• Handle employee onboarding and offboarding, integration, provisioning, and adherence to best practices.
• Provide case updates, user support, demos, recommendations, and customer service guidance.
• Develop and maintain standard operating procedures, documentation, inventory levels, and support quality across the stack.
• Support team interviews, provide candidate feedback, understand user needs, and connect engineering projects with business goals.

Requirements

• 4–5 years of experience in IT support, help desk, or a related role.
• Experience with Microsoft Windows operating systems and Microsoft Office products.
• Comfort working with the command line and experience with scripting.
• Basic knowledge of networks, firewalls and security, and operating systems, including basic network and 802.1x troubleshooting.
• Knowledge of Atlassian Jira and Confluence, SailPoint, Intune, Jamf, Exchange, and Entra.
• Ability to troubleshoot first-tier computer hardware and software issues, including hardware problems.
• Strong written and verbal communication skills; self-motivated and self-organized.
• Ability to monitor and maintain inventory levels, with basic mechanical aptitude.
• Ability to lift 50 pounds safely.

Nice to have

• Basic computer workstation setup experience.
• Experience with inventory management.
• Audio/video installation experience.
• CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, or Apple certifications.

Culture & Benefits

• Full-time onsite work in the London office.
• Focus on effective relationships with users and understanding customer needs and motivations.
• Opportunity to support productivity through demos, talks, recommendations, and continuous improvement.