Application Support Engineer (Windows)

Location: Hybrid in the Reading area, with 3–4 days on site per week. Rotating shifts are 7:00–15:00 and 9:30–17:30, with potential out-of-hours on-call support. High Level Clearance is mandatory; candidates must be UK nationals or British passport holders, have single nationality, and have resided in the UK for at least 10 years.

Company

hirify.global is an independent IT services company delivering technology services and solutions to private and public-sector clients across 70 countries.

What you will do

• Provide front-line application support for a major client, resolving software issues and managing support requests according to SLA priorities.
• Perform early-morning application health checks and monitor application performance using management tools, log files, and automated alerts.
• Diagnose Windows desktop and server-based application issues, investigate Windows Event Viewer and application logs, and perform root cause analysis.
• Assist with software patch, upgrade, and configuration deployments across production and non-production environments.
• Create and maintain knowledge-base articles and how-to guides for common fixes.
• Collaborate with application engineers and the client while identifying and implementing continual service improvements.

Requirements

• 2–5 years of experience in application support, systems administration, or an IT service desk.
• Strong analytical and problem-solving abilities.
• Excellent communication skills and the ability to work in a team-oriented environment.
• Experience supporting Windows-based applications.
• High Level Clearance is mandatory.
• UK nationality or a British passport, single nationality, and a minimum of 10 years’ residence in the UK are required.

Nice to have

• Strong proficiency in SQL Server 2016 or later.
• Active Directory experience.
• Knowledge of ServiceNow or a related ITSM tool.
• Experience with Dynatrace or other monitoring tools.
• Understanding of cloud platforms and basic programming integrations.
• ITIL V4 Foundation Certification.
• Microsoft certifications such as Azure Fundamentals or Azure Administrator.
• Vendor-specific CRM or ERP certifications.

Culture & Benefits

• Hybrid work model prioritizing in-person collaboration while supporting flexibility and wellbeing.
• 25 days of holiday, with options to increase the allowance.
• Flexible benefits scheme tailored to individual needs.
• Pension, life insurance, health insurance, and travel insurance.
• Investment in professional development, plus store vouchers and discounts.
• Inclusive environment focused on strong connections and community.