Senior Manager, Customer Engineering - Central Eastern Europe (AI)

Location: Hybrid; available in London, United Kingdom or Amsterdam, Netherlands. Travel may be required up to 25–50% for customer meetings, team offsites, industry events, and in-person collaboration.

Salary: For Netherlands-based hires, estimated annual salary of EUR 133,000–209,000, including estimated on-target incentive compensation. The role also includes variable compensation tied to team performance and eligibility for the equity plan.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, developer, and edge services.

What you will do

• Lead, recruit, onboard, coach, and retain a diverse team of quota-carrying Customer Engineers across multiple levels.
• Own pipeline management, weekly forecasting, new business, expansion, adoption, consumption, and retention outcomes.
• Join customer discovery sessions, critical calls, QBRs, and proof-of-concept reviews to coach technical strategy, architecture, commercial positioning, and executive communication.
• Drive operational excellence across forecasting, opportunity management, account planning, QBRs, dashboards, and operational reviews.
• Champion AI agents, LLMs, and automation to reduce administrative work and improve technical advisory impact.
• Represent the team and territory with regional leadership and partner with Sales, Customer Experience, Professional Services, Product, Engineering, Support, Marketing, and Enablement.

Requirements

• 5+ years of experience leading quota-carrying, customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
• Experience hiring, developing, and retaining technical talent. Prior quota-carrying Solutions Engineering, Customer Engineering, Sales Engineering, or related technical field experience is strongly preferred.
• Ability to whiteboard, design, and explain complex enterprise network and security architectures for coaching and deal reviews.
• Excellent consultative, advisory, written, verbal, people-management, coaching, and executive communication skills, including translating technical concepts into business outcomes.
• Demonstrated success owning and forecasting revenue, preferably in enterprise B2B SaaS or infrastructure; understanding of enterprise sales cycles, SaaS metrics, ACV, renewals, and expansion.
• Familiarity with AI-augmented workflows, LLMs, and automation, with willingness to lead adoption of AI tools.
• Technical fluency in at least two or three areas: Internet fundamentals including DNS, HTTP(S), TCP/IP, and SSL/TLS; security including WAF, Bot Management, Zero Trust, SASE, and threat mitigation; performance including caching, latency, content delivery, and traffic steering; or cloud platforms, edge services, APIs, automation, and developer tooling.
• Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

Nice to have

• hirify.global product portfolio experience or familiarity with CDN, security edge, Zero Trust, developer platforms, or AI workloads.
• Experience managing managers or teams distributed across regions and time zones.
• Experience improving operational cadence, enablement, and forecasting discipline in a fast-growing technical sales organization.
• Knowledge of PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Hybrid work in London or Amsterdam with opportunities for in-person collaboration.
• Variable compensation tied to team performance and participation in hirify.global’s equity plan.
• Inclusive, high-performance culture focused on curiosity, ownership, continuous improvement, and AI-enabled productivity.
• hirify.global supports initiatives protecting the free and open Internet, including Project Galileo, the Athenian Project, and 1.1.1.1.

Hiring process

• Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• An offer may depend on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.