Outcomes Architect Manager

Location: Dublin, Ireland; onsite.

Estimated total on-target earnings: €123,000–€138,000 per year, including base salary and on-target incentive pay.

Company

Notion is a collaborative AI workspace combining knowledge, projects, meetings, and AI tools for individuals, small teams, and large companies.

What you will do

• Lead a team of Outcomes Architects accountable for workflow adoption, value realization, renewal readiness, expansion qualification, at-risk account recovery, and Net Revenue Growth.
• Coach Outcomes Architects on AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, customer discovery, and renewal processes.
• Build and run operating cadences including metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching, and leadership forecast calls.
• Hire, onboard, certify, and develop Outcomes Architects while setting performance expectations and managing performance clearly.
• Partner with Solutions Consulting, Sales, Services, Support, Product, and RevOps on expansion, renewals, implementation handoffs, adoption, and measurable customer value.
• Represent the team or region in leadership forums and uphold the global Outcomes Architect methodology, quality rubric, and activity KPIs.

Requirements

• Frontline management experience leading customer-facing GTM teams in B2B software, ideally in Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
• Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
• Strong coaching orientation with the ability to review customer calls, account plans, mutual success plans, and executive value narratives and identify how to improve them.
• Commercial judgment at team level, including account health, renewal risk, adoption depth, expansion potential, and customer sentiment.
• Customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical adoption and implementation plans.
• Experience operating in shared account ownership models with Sales, Solutions, Services, Support, or Implementation teams.
• Ability to build inspection cadences, coaching rituals, performance standards, and accountability systems.
• Ability to hire, onboard, develop, and manage performance from ramp through consistent execution.
• Executive communication skills, technical fluency, trusted-advisor presence, customer empathy, agency, and urgency in ambiguous situations.
• Curiosity about AI and willingness to adopt AI tools to work smarter, coach better, and help customers deliver better outcomes.

Nice to have

• Experience managing in a consumption, usage-based, or product-led business where adoption signals are important.
• Track record of building high-performing frontline teams through hiring, structured onboarding, certification, coaching, and performance management.
• Experience leading teams through GTM motion changes, coverage-model shifts, or evolving commercial ownership.
• Experience with flat, at-risk, or complex renewal accounts and returning customers to a clear value path.
• Experience partnering with Solutions Consulting, Sales, Services, or Implementation teams in a shared customer lifecycle model.
• Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software.

Culture & Benefits

• Cash compensation, equity, and benefits are provided.
• Notion values craft, durable products, customer impact, human collaboration, intellectual curiosity, and hands-on experimentation with AI.
• Notion is an equal opportunity employer and provides reasonable accommodations during the application process.