Associate Account Manager (SaaS)

Location: Dublin, Ireland; hybrid work model

Company

hirify.global develops an intelligent observability platform that helps companies monitor complex digital systems and optimize applications in an AI-first environment.

What you will do

• Support Account Executives and Account Managers with whitespace analysis, enablement-session coordination, renewal preparation, and growth-opportunity research.
• Assist with contract renewals for direct and partner-managed agreements and maintain regular contact with operational decision-makers, champions, and end users.
• Monitor account health, usage patterns, and BCM burn rates; flag at-risk accounts and help execute customer-satisfaction action plans.
• Support onboarding, Account Health Checks, Business Value Assessments, Customer Business Reviews, account planning, and customer enablement.
• Identify basic upsell and cross-sell opportunities, support PAYG customer outreach, and help convert usage into expanded subscriptions.
• Maintain Salesforce records, analyze usage and CRM data, assist with pipeline reporting, and collaborate with Sales, Operations, Customer Solutions, Legal, and Collections.

Requirements

• Prior exposure or background in customer success, sales operations, account management, or business development; SaaS experience is preferred.
• Foundational understanding of quota support, contract administrative processes, or renewals.
• Strong interpersonal skills and the ability to build rapport with technical and operational contacts.
• Analytical mindset and experience working with basic datasets such as usage metrics and CRM data.
• Excellent written and verbal communication, strong collaboration skills, and customer empathy.
• Strong organization and time-management skills with effective multitasking experience.
• Proficiency in Google Workspace, Salesforce or a similar CRM, Microsoft Excel, and PowerPoint.

Nice to have

• Basic familiarity with observability, Application Performance Monitoring, or DevOps.
• Familiarity with consumption-based business models.
• Exposure to structured sales methodologies such as Challenger Sale, Command of the Message, or MEDDPICC.
• Eagerness to develop into a full quota-carrying Account Manager role.
• Proficiency in European languages.

Culture & Benefits

• Flexible workforce model supporting office-based, remote, and hybrid workplaces.
• Inclusive environment focused on diverse backgrounds, abilities, and perspectives.
• Reasonable accommodation is available during the application and recruiting process.
• Visa support or sponsorship is not available for this position.
• Employment requires identity and work-eligibility verification and a criminal background check.

Hiring process

• Applicants must complete employment eligibility verification.
• A criminal background check is required before joining.
• Certain roles may require an export compliance assessment.