Manager of Account Management, Large Group Segment – Cigna Global Health Benefits (GHB) (Global Health Benefits)

Location: Remote, United States Work at Home; travel as needed to visit clients and brokers in market.

Compensation: Eligible to participate in an incentive compensation plan.

Company

hirify.global Healthcare, a division of The hirify.global Group, supports customers through the health care system and provides global health benefit solutions.

What you will do

• Lead Strategic Client Managers and Senior Client Managers responsible for a large, complex employer-client portfolio across the Americas.
• Drive portfolio performance, retention, revenue, membership growth, earnings, client experience, renewal readiness, and strategic priorities.
• Develop multi-year account strategies and commercially sound renewal approaches with Underwriting, Finance, Sales, Operations, Clinical, Network, and Product partners.
• Build senior relationships with clients and brokers through executive reviews, benefit strategy discussions, renewal negotiations, and escalation resolution.
• Hire, coach, develop, and strengthen the financial, consultative, negotiation, executive relationship, and cross-functional leadership capabilities of the team.
• Represent Large Group client and marketplace needs, address systemic issues, and support business planning and GHB initiatives.

Requirements

• Bachelor’s degree in a related field or equivalent relevant experience is required.
• At least 5 years of experience in account management or benefit consulting, including management of large, complex employer-client relationships.
• At least 5 years of employee benefit experience.
• Prior management or supervisory experience, or demonstrated management competencies, including coaching experienced client management professionals handling complex accounts.
• Strong relationship and account management skills, with the ability to influence senior client and broker stakeholders.
• Strong negotiation, renewal, escalation-management, communication, collaboration, and consultative client management capabilities.
• Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs.
• Strong financial acumen, including claims experience, medical trend, underwriting, pricing, experience-rated accounts, and portfolio performance.
• Strategic thinking, portfolio-management capability, resilience, results orientation, innovation management, and the ability to work effectively in a fast-paced, highly matrixed organization.
• Must be willing to travel as needed to visit clients and brokers in market.

Nice to have

• MBA.
• Experience with the needs of large multinational clients.
• Experience managing experience-rated accounts and complex renewal negotiations.

Culture & Benefits

• Remote work from a United States home office with cable broadband or fiber internet of at least 10 Mbps download and 5 Mbps upload.
• Medical, vision, dental, well-being, and behavioral health programs available from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, at least 18 days of paid time off annually, paid holidays, and leaves of absence.
• Tobacco-free policy and reasonable accommodation support for the application process.