Client Manager Africa - Cigna Healthcare (Health Insurance)

Location: Nairobi, Kenya; hybrid

Company

hirify.global is a global health service company operating in more than 30 countries and serving corporate and SME healthcare clients worldwide.

What you will do

• Manage an assigned portfolio of Cigna Africa corporate and SME clients, maintaining service levels and a high standard of client service.
• Build relationships with clients, brokers, intermediaries, and internal stakeholders while supporting retention and business growth.
• Develop client plans, reports, renewal proposals, product recommendations, forecasts, and management information.
• Partner with Underwriting and other functions on renewal terms, product proposals, renewal implementation, and profitability protection.
• Identify cross-selling opportunities and present relevant proposals to clients and intermediaries.
• Manage contractual commitments, invoicing, deliverable quality, service issues, client materials, and client and market insights.

Requirements

• At least five years of client management experience in health insurance, preferably within an international company.
• Experience working with insurers or insurance policies in African markets.
• Strong written and verbal English communication skills, including the ability to explain complex concepts clearly and concisely.
• Ability to independently manage a client portfolio, multiple simultaneous priorities, ambiguity, and complex claims-related or client issues.
• Bachelor’s degree, preferably in Marketing or Business.
• Ability to travel when required.
• Strong stakeholder management, negotiation, influencing, listening, conflict-resolution, presentation, and public-speaking skills.
• Strong organization, attention to detail, relationship-building across diverse clients and cultures, and a customer-focused, flexible, results-oriented approach.
• Knowledge of corporate client and intermediary relationship management, health insurance and African insurance markets, retention, renewals, cross-selling, forecasting, profitability management, proposal development, reporting, invoicing, contract-delivery oversight, and multiple systems and tools.
• Advanced Microsoft Office skills.

Nice to have

• Working knowledge of Agile project management; certification is preferred.
• French or Portuguese language skills.

Culture & Benefits

• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits.
• Educational Development Program.
• Competitive salary.