Loan Support Analyst (Commercial Loan Servicing)

Location: Denver, CO; Dallas, TX; Pittsburgh, PA; or Cleveland, OH. Remote work may be available in select geographic locations with approval, provided from a quiet, secure, confidential home workspace; occasional in-office participation may be required. Hours are Monday–Friday, 8:15 am–5:00 pm ET, with occasional late-quarter hours from 10:00 am–7:00 pm ET.

Base salary: $37,500.00–$68,750.00 annually, plus incentive eligibility.

Company

hirify.global provides commercial banking and financial services with a focus on customer service, collaboration, innovation, and risk management.

What you will do

• Support commercial bankers in resolving loan accounts by providing payoffs, payment histories, projected loan payments, and other requested information.
• Process payments, advance transfers, and other varied commercial loan transactions.
• Process and reconcile moderately complex transactions, route communications and documentation, and identify or escalate exceptions.
• Research inquiries and ad hoc requests, provide documentation and feedback on workflow, and interact with customers as assigned.
• Review transactions and related documents for completeness, accuracy, service-level compliance, and adherence to policies and procedures.

Requirements

• Associate degree or equivalent; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
• Typically 3+ years of related experience or relevant product knowledge.
• Analytical thinking, accuracy and attention to detail, decision-making, critical thinking, and effective communication.
• Ability to manage multiple priorities, adapt to changing requirements, perform operational functions, and follow standard operating procedures.
• Knowledge of loan documentation, compliance requirements, regulatory compliance, due diligence, capital management, and risk mitigation strategies.
• Ability to manage problems, work with products and services, and collaborate with internal and external business partners.
• No required certifications or licenses.

Culture & Benefits

• Inclusive workplace culture with collaborative teams and opportunities to contribute to customer solutions.
• Full-time benefits may include medical, prescription, dental, vision, life and disability insurance, HSA, 401(k) match, pension, and stock purchase plans.
• Educational assistance, wellness programs, dependent care support, and adoption, surrogacy, and doula reimbursement may be available.
• Paid time off may include parental leave, up to 11 holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and service.
• Employment visa sponsorship and STEM OPT participation are not provided.