Mortgage Operations - Licensed Loan Partner

Location: Palo Alto, San Francisco, Seattle, or New York City; open to US-based remote work.

Company

hirify.global Mortgage Operations builds a technology-enabled mortgage process focused on automation, efficiency, and reducing manual work.

What you will do

• Support and educate clients throughout the mortgage intake process and loan closing.
• Review application data and documents for accuracy and completeness before submission to Processing.
• Serve as the primary client contact and set clear expectations for timelines and requirements.
• Deliver initial loan disclosures on time and ensure compliance with federal and state regulations.
• Manage standard files independently and escalate scenario questions or guideline interpretation issues to Team Leads.
• Identify opportunities to improve mortgage automation and reduce manual work while collaborating with engineering and product leaders.

Requirements

• Mortgage Loan Originator License.
• 4+ years of experience.
• Strong knowledge of Conventional Conforming and Jumbo guidelines.
• Solid understanding of state and federal lending regulations, including TRID and HMDA.
• Strong working knowledge of state-specific licensing and registration requirements and NMLS.
• Deep understanding of mortgage loan products and underwriting guidelines.
• Extensive knowledge of customer service and interpersonal best practices.
• Prior experience in wholesale and/or correspondent channels.
• Strong organizational skills, deadline management, independent work, collaboration, and effective communication.
• Interest in applying technology to enhance business processes and openness to industry changes.

Culture & Benefits

• Remote work is available for candidates based in the United States.
• Work in an integrated mortgage operations team without traditional silos.
• Culture emphasizes accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity, and performance.
• Work focuses on critical problem-solving, thoughtful tool design, and continuous process improvement.

Hiring process

• Initial conversation with the recruiting team.
• Complete a 15–20 minute take-home assignment.
• Meet mortgage operations leads and participate in a cross-functional final round.