Associate Client Services Manager (eDiscovery)

Location: Remote, work from home full-time; role location listed as Overland Park, Kansas, United States.

Salary: $115,000–$130,000 USD annually, with potential eligibility for an annual bonus.

Company

hirify.global provides technology-enabled legal services and eDiscovery solutions for complex global legal matters.

What you will do

• Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.
• Partner with the Client Services Manager and Senior Project Manager to execute account strategy, coordinate assignments, manage capacity, and oversee schedules, dependencies, risks, and delivery requirements.
• Provide day-to-day operational oversight of client matters, ensuring accurate, efficient delivery aligned with client expectations and procedures.
• Coordinate across operational and technical departments to resolve issues, improve workflows, and enhance service quality.
• Maintain client relationships through proactive communication, status reporting, escalation management, and support for business reviews.
• Monitor project health, workloads, deadlines, deliverables, service levels, scope, effort, budgets, and other financial indicators.

Requirements

• At least 3–5 years of relevant eDiscovery and litigation support experience with a law firm, corporate legal department, or eDiscovery service provider.
• Experience leading, mentoring, or supervising project management or technical service professionals.
• Ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.
• Strong collaboration skills and ability to work within a shared leadership model involving the Client Services Manager and Senior Project Manager.
• Excellent oral and written communication skills for working with clients, team members, technical resources, and senior stakeholders.
• Strong critical-thinking, organizational, and problem-solving skills, including risk assessment and timely resolution coordination.
• Client relationship skills, including expectation management, recognizing client needs, and aligning execution with requirements.
• Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.
• Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows; sound judgment when handling escalations, delivery risks, resource constraints, and sensitive client matters.
• Bachelor’s degree in BA or BS, or equivalent relevant professional experience.

Nice to have

• Graduate degree such as a Juris Doctor or Master of Business Administration.
• Relevant eDiscovery or project management certifications.
• Relativity certifications.

Culture & Benefits

• Full-time remote work from home.
• Enterprise-wide learning and mobility opportunities.
• Flexible work environment supporting life beyond work.
• Values-driven environment emphasizing integrity, service, collaboration, inclusion, and operational excellence.
• Benefits package details are provided during the initial screening process.