Business Process Manager, Partner Ecosystem

Location: Santa Clara, California; primarily in-office at the Santa Clara, CA office.

Annual base salary: $153,000–$230,000 USD. The role may also be eligible for incentive pay and/or equity.

Company

hirify.global is a publicly listed data platform company serving hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

What you will do

• Build and maintain an end-to-end partner process inventory covering recruitment, onboarding, deal registration, quoting, ordering, programs, incentives, and offboarding.
• Document current-state policies, processes, system flows, roles, responsibilities, hand-offs, dependencies, controls, integrations, and exception workflows.
• Create process standards, templates, notation, naming conventions, ownership models, review cadences, and a central process library.
• Identify process gaps, redundancies, manual work, and opportunities to simplify, standardize, automate, and enable partner self-service, including AI use cases.
• Measure process performance, support system implementations and user acceptance testing, and provide process health, risk, and priority readouts to GPO leadership.
• Turn documented processes into training, playbooks, partner guidance, and clear change communications in collaboration with Enablement and Change Management.

Requirements

• 6+ years of relevant experience in business process management, business operations, sales or partner operations, or consulting, ideally in a B2B technology company.
• Proven experience documenting complex, cross-functional processes from scratch and building a process library used by others.
• Strong process-mapping skills using Visio, Lucidchart, or Miro, with comfort using BPMN or similar notation.
• Experience translating business needs into clear requirements for IT and systems teams.
• Familiarity with Salesforce, including partner relationship management, CPQ, ERP systems, and collaboration or knowledge tools such as Confluence or SharePoint.
• Exceptional organizational skills, attention to detail, and the ability to manage many processes and stakeholders in parallel.
• Strong facilitation and interviewing skills, including the ability to understand how work is performed by subject matter experts at all levels.
• Excellent written and verbal communication skills, with the ability to make complex processes simple and easy to follow.
• Comfort working hands-on in an ambiguous, fast-paced environment; a BA/BS degree in business, industrial engineering, operations, or a related field, or equivalent work experience.

Nice to have

• Working knowledge of partner or channel operations, including onboarding, deal registration, quoting, programs, and incentives.
• Lean Six Sigma Green Belt or equivalent process improvement certification.

Culture & Benefits

• Innovation-focused environment that values critical thinking, challenge, and trailblazing.
• Growth support and opportunities to contribute to meaningful work.
• Collaborative team culture focused on mutual support and shared outcomes.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with Employee Resource Groups and a commitment to inclusive leadership.

Hiring process

• Applications are accepted on an ongoing basis until the role is filled.
• Accessibility accommodations are available for all aspects of the hiring process.