Sr Analyst - TechOps IT North America MQ & RD (Manufacturing Operations)

Location: Elwood, Kansas, United States; on-site and in-person at a manufacturing site. Standard 8-hour day shift, Monday–Friday, with 10% travel and some on-call support for 24/7 operations. The role may provide minimal IT support for the St. Joseph Distribution site and Lenexa manufacturing site.

Company

hirify.global is a global animal health company developing products and services to prevent and treat disease in farm animals and pets.

What you will do

• Maintain the reliability, availability, and security of IT systems supporting manufacturing and laboratory operations.
• Troubleshoot and resolve technical issues across infrastructure, applications, and integrated IT/OT environments in compliance with site procedures and regulatory requirements.
• Act as the primary on-site IT contact for site leadership and liaise with regional and global IT teams, vendors, and service providers.
• Partner with business and operational stakeholders to identify needs and deliver technology solutions.
• Support enterprise applications and own site-specific systems, including validation and change control.
• Lead multiple technology projects, including scope definition, risk management, and status communication.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
• At least 5 years of hands-on IT experience, preferably in manufacturing, laboratory, or regulated environments.
• At least 2 years of hands-on IT project management experience and experience partnering with senior stakeholders.
• Proven troubleshooting and root cause analysis skills across infrastructure, applications, and integrated IT/OT environments.
• Strong technical knowledge and hands-on experience with enterprise infrastructure, including Cisco switches, wireless access points, Palo Alto firewalls, VMware virtual server environments, Windows Servers, SolarWinds or similar monitoring tools, and storage and archiving services.
• Experience with IT service management processes and tools, including incident, change, asset, and lifecycle management.
• Experience with ITIL and ServiceNow.

Nice to have

• Understanding of manufacturing computer systems, HMI, PLCs, and data flows.
• Knowledge of computer system validation, CAPA, and documentation practices in GxP environments.
• Experience with quality systems such as Veeva Vault.
• Ability to collaborate effectively across IT and Operational Technology environments.

Culture & Benefits

• On-site work in production and R&D environments.
• Exposure to manufacturing, laboratory, and regulated operations.
• Some on-call support may be required for 24/7 operations.
• Work within a diverse and inclusive environment focused on innovation and collaboration.