Customer Success Specialist - Buyside

Location: New York, New York, United States

Base salary: $70,000–$75,000 per year, plus a performance-based annual bonus.

Company

hirify.global provides credit intelligence, data, and analytics to professionals in hedge funds, investment banking, management consulting, and law firms.

What you will do

• Manage a portfolio of existing buy-side accounts and understand their business drivers, goals, workflows, and product usage.
• Build relationships with subscribers, educate them on subscription best practices, gather feedback, and communicate new functionalities and databases.
• Drive retention, adoption, usage, and account growth through outreach by email, phone, and in-person meetings.
• Monitor account KPIs and develop outreach strategies to maximize usage and adoption.
• Represent customer needs when collaborating with sales, editorial, product, and technology teams.
• Work with sales on account strategy, platform usage analysis, customer insights, and expansion opportunities.

Requirements

• 0–2 years of experience in a customer-facing role, including relevant internships; promising recent graduates are welcome.
• Excellent written and verbal communication skills.
• Self-starter who is diligent, organized, adaptable, and creative.

Nice to have

• Experience in financial services and/or familiarity with credit.

Culture & Benefits

• Values include being action-oriented, customer-focused, effective as a team player, and driven to excel.
• Health benefits and matched 401(k) and pension plans.
• Paid time off and generous parental leave.
• Gym subsidies and educational reimbursement for career development.
• Recognition programs and an inclusive, diverse work environment.