Customer Success Manager (Financial Services)

Location: Tokyo, Japan; hybrid work with four days in-office each week in most locations.

Company

Provider of financial data, independent investment research, and institutional investment software solutions.

What you will do

• Become a product expert on hirify.global Direct and advise institutional clients on best practices and effective use of the platform.
• Build trusted client relationships, understand workflows and business objectives, and deliver tailored solutions that improve outcomes and customer value.
• Collaborate with Sales on client needs, product mapping, demonstrations, trials, renewals, and upsell opportunities.
• Manage service delivery, customer satisfaction, retention, and return on investment across an assigned client base.
• Lead client workshops and user forums to train users and grow adoption.
• Work with Product, Data, Sales, and Customer Success colleagues to improve services and address client challenges.

Requirements

• Strong written, oral communication, and presentation skills.
• Customer-centric and strategic approach with a curious, solution-driven mindset.
• Fluency in Japanese and English.
• Ability to develop strong internal and external partnerships and relationships.
• Bachelor’s degree or equivalent.
• Curiosity and openness to using new technologies, including AI-enabled tools, to improve productivity and client outcomes.

Nice to have

• Experience in the financial services industry.

Culture & Benefits

• Inclusive and entrepreneurial culture that embraces differences.
• Global collaboration with colleagues, product managers, and employees worldwide.
• Opportunities to deepen knowledge of financial markets, clients, data, analysis, and research.
• Opportunities to develop technical skills and understanding.
• Hybrid work environment with regular in-person collaboration and tools for engaging with global colleagues.
• Casual dress code except for client meetings.